Our Team

In the face of rising levels of unmet legal need, Justice Connect designs and delivers high impact interventions to increase access to legal support and progress social justice.

Justice Connect’s Not-for-profit Law is Australia’s only dedicated community legal service for not-for-profits and charities. Our acclaimed self-help website (www.nfplaw.org.au) has over 300 legal resources and is the foundation of our service model. We offer legal advice and educational services to organisations across Australia, and advocate for improved standards and legal frameworks for the not-for-profit sector.

We also run a certified legal training social enterprise and deliver a dedicated service for Local Aboriginal Land Councils in NSW.

Our ideal candidate

You'll bring to the team experience in the following areas:

• Advanced skills in the Microsoft Office suite of applications, including Outlook, Word, PowerPoint, Excel, as well as Microsoft SharePoint and Teams.
• Advanced skills in use of Zoom (Meetings and Webinars functions)
• Database and client file management skills (experience with CRM systems in particular Microsoft Dynamics highly desirable) and an interest and aptitude for analysis, data mining and presentation of data in a meaning manner
• Experience in supporting the delivery of training or events (including in an online format)
• Experience collecting, analysing and reporting data.
• Experience in a customer success or comparable role, working or volunteering for a social enterprise or not-for-profit organisation (highly desirable)

Candidates will need to demonstrate commitment to Justice Connect's vision, strategy and values.

What you will achieve in the role

As a dynamic, well-organised person with excellent attention to detail and great oral and written communication and customer engagement skills, you will lead:

• Coordinating promotion, registrations and logistics for Not-for-profit Law training session and webinars
• Managing enquiries and bookings and preparing proposals for Not-for-profit Law’s fee-for-service training sessions, and maintaining Not-for-profit Law’s training calendar
• Assisting with the curation of training and webinar related promotional content for the Not-for-profit Law website.
• Administration of Not-for-profit Law webinars including responding to attendee queries and feedback, handling registrations, supporting the delivery of webinars, and preparing and sending recordings and materials
• Coordinating monitoring and evaluation activities and reporting, including entering and analysing survey data and feedback from customers/clients, drafting case studies and other data and measurement tasks, and
• Maintaining and making improvements to Not-for-profit Law’s training and enterprise administrative systems including Microsoft Dynamics (our CRM system).

A week in this role

If you were here last week, you would have:

• Assisted our training clients (via phone and email) to provide efficient and appropriate responses to their enquiries and booking requests.
• With support from the Training & Enterprise Manager and Senior Lawyer, allocated training and webinars to Lawyers in the Not-for-profit Law team and provided support to any guest presenters (where relevant)
• Worked collaboratively with our Lawyers delivering training and webinars to ensure they have administrative and scheduling support pre and post session, including managing logistics for in-person training, preparing and sending Zoom links and calendar invitations, sending confirmation emails and post-training surveys to clients/attendees, providing Zoom technical support where required, and preparing training evaluation reports incorporating session feedback and analysis.
• Generated training proposals and invoices, follow up on outstanding proposals/leads and coordinated with our Finance team to contact clients about any unpaid invoices.
• Coordinated and curated webinar promotion via our website, newsletter and through stakeholders, and ensured a smooth registration process for webinar attendees.
• Prepared webinar and training data and reporting including for funder KPI tracking and reporting.

What we offer

We believe is creating an environment where people will thrive.

If you want your next role to have purpose, support you to master new skills and build meaningful relationships then Justice Connect is the place to work.

We offer a range of benefits including:

• Progressive leave entitlements
• Flexible working arrangements with a minimum of 40% in the workplace attendance across the month
• Access to EAP
• New hire and ongoing learning and development

Important role information

The position reports to Mae Tanner, Manager – Training and Enterprise.

Employment is full time fixed term for 12 months.

The salary for this role is $67,918.99 per annum (plus 10.5% superannuation) with annual leave loading and generous salary packaging options.

How to Apply

Please upload your resume and a cover letter which outlines your skills and experience that will help you achieve success in this role.

For further information contact Geraldine Menere, Head of Not-for-profit Law on (02) 8599 2125.