Full Time Role | Social, Community, Home Care and Disability Services Industry Award (SCHADS).

Do you want to make a real difference to the lives of people with disabilities?

Is it important to you to work for an organisation that values you and offers opportunities for growth and development?

Then look no further!

Based in Nunawading in the Eastern Suburbs.

Newly created role in our Partnerships Team undertaking key account and relationship management, reporting to the Partnerships Manager

About Us:

Nadrasca Employment is a social enterprise dedicated to providing supported employment for over 100 Australians with disabilities. Located just a short drive from the Eastern Freeway, our ISO-9001 accredited warehouse serves a diverse range of industries. We partner with customers across various sectors, offering services in printing, branded merchandise, co-packing, corporate gifting, warehousing, and third-party logistics.

At Nadrasca Employment, our culture is what makes us unique. We are a talented, inclusive, and fun team, united by our passion for enriching the lives of people with disabilities. We value personality and a strong fit with our values above all else. If you are passionate about making a significant social impact and driven by commercial growth, we want to hear from you!

The Position

We are thrilled to introduce a newly created role within our Partnerships team: the Partnerships Coordinator. This role is crucial for managing customer accounts, ensuring seamless service delivery, and identifying growth opportunities. You'll work closely with the Partnerships Manager to drive commercial growth and deliver outstanding service to our customers.

As a Partnerships Coordinator, you'll engage with a diverse portfolio, gaining experience across different industries and company sizes. You'll handle a variety of projects, from collaborating with well-known brands on co-packing campaigns to supporting growing e-commerce customers with their new product ranges.

Key Responsibilities:

Account Management:

• Serve as the main point of contact for a portfolio of active customers.
• Oversee daily account activities, including handling customer enquiries, resolving issues, and meeting service needs.
• Conduct regular reviews with customers to assess satisfaction and identify opportunities for service enhancement and growth.
• Ensure timely and accurate processing of orders, updates, and changes to customer accounts.

Collaboration with Internal Stakeholders:

• Report to the Partnerships Manager on key metrics and customer relationships.
• Work closely with General Manager – Employment, Production Coordinators and the Operations Manager to communicate project details and resolve any issues affecting project execution and service delivery.
• Coordinate with the Accounts team on billing matters, onboarding new customers, and managing any aged debtors.

Qualifications and Experience:

• Minimum of 12 months’ experience in account management, sales or customer service.
• Proven track record in managing customer relationships and maintaining high levels of satisfaction.

Skills and Attributes:

• Customer and solution focused with a proactive approach to managing and resolving account issues.
• Confident communicator and able to work effectively in a collaborative team environment.
• Results-oriented with a commitment to achieving high levels of customer satisfaction.
• Meticulous and highly organised in administration and coordination.

Why Join Us?

At Nadrasca Employment, our vibrant culture and collaborative team environment truly set us apart. You'll join a warm, inclusive, and enthusiastic team united by a shared passion for enriching the lives of people with disabilities.

As a Partnerships Coordinator, you'll embark on a unique journey, building meaningful connections across diverse industries and companies of all sizes. Each day brings new opportunities, offering you access to a broad network and the chance to develop a versatile and impactful skill set.

You'll work closely with the Partnerships Manager, receiving ongoing training and consistent mentoring to ensure you are well-equipped and supported to excel in your role. If you're eager to make a significant difference and grow within an ambitious and supportive team, this is the opportunity for you.

What we can offer you:

• A great working environment as part of a passionate and dedicated team.
• Attractive salary packaging including benefits associated with not-for-profits.
• Training and professional development.
• The opportunity to use your skills to make a real difference in people’s lives.

next steps

We are inclusive in our thinking and are open to candidates who may not meet all criteria, but believe they are the right fit for the position. If you are passionate about commercial growth and supporting the employment of people with disability, we encourage you to reach out to our Partnerships Manager, Aimee Burton [email protected], using the subject line: Partnerships Coordinator enquiry via EthicalJobs, to discuss this opportunity.

If you are interested in becoming an active and valued member of a dedicated and passionate team, please apply today by clicking on the Apply Now button.

Shortlisting and interviews will commence soon.

Nadrasca welcomes applications from all diverse backgrounds including individuals with disability, those that identify as Aboriginal and Torres Strait Islanders, LGBTIQ+, or from culturally and linguistically diverse backgrounds.

All relevant staff must provide evidence of unrestricted Australian residential and working visa.

We look forward to hearing from you!