• Support people engaging with National Disability Insurance Schemes (NDIS)
• Suits candidates from disability employment and high volume service sectors
• Northern or Western Sydney based – Brookvale/Pymble/Parramatta

The Organisation

Uniting, one of Australia’s largest community services organisations, provides care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. With a purpose to inspire people, enliven communities and confront injustice, Uniting celebrates diversity and welcomes everyone exactly as they are in their lives.

In partnership with the National Disability Insurance Agency (NDIA), Uniting assists people with disability, their families and carers to achieve tangible outcomes, exercise choice and control and engage with the National Disability Insurance Scheme (NDIS) in the Northern and Western Sydney areas.

Benefits & Culture

• Salary packaging provisions (click here for more information)
• Ongoing training and mentoring supporting career progression
• Wellbeing support through the Employee Assistance Program
• Flexible working arrangements including RDOs

The Role

As a Local Area Coordinator (LAC), you will support a broad range of customers aged from seven to 65 years of age, and their carers, who are at any stage of their NDIS plans and are eligible for the Scheme. In addition, you will connect with prospective customers in the local community who could benefit from other services offered by Uniting.

Using your well-honed customer service skills you will guide participants in their options, empowering them to make informed choices and putting their plans into action. Your responsibilities will include:

• Achieve and exceed KPIs and service level agreements
• Working with people with disability, their families and carers
• Connecting people to relevant support and services in the local community
• Build and maintain professional relationships with customers, support services and the NDIA
• To embrace organisational values (Imaginative, Respectful, Compassionate and Bold) and use them in your daily work

Skills and Requirements

You have experience working in a customer service, intuitive sales or business support, in either the not-for-profit or commercial sectors. You’re able to maintain a high standard of work and performance, be inclusive and communicate compassionately with people from diverse backgrounds.

You will also have:

• Excellent interpersonal, negotiation and influencing skills
• Resilience, the ability to take ownership and work to timelines
• Proved experience meeting KPIs and service level agreements
• Ability to deal with change and high level organisational skills

You will need to be flexible with some after hours and or weekend work and travel within Sydney. Additionally, you must be able to fulfil the mandatory requirements:

• Working with Children Check and NDIS clearance
• National and State Criminal History Check clearance
• Hold a valid driver’s license
• Mandatory COVID 19 vaccinations for all staff

To be eligible for this role you must be an Australian Citizen or hold Permanent Residency. Lived experienced is valued and people with disability are encouraged to apply.

If you are willing to go above and beyond for people, have a passion for social justice and a high attention to detail we welcome your application.

Please apply forwarding your cover letter responding to the skills required above and CV quoting #665785 or call Erin Macbeth or Kelly Gentle on 02 8243 0570 to discuss your interest.

More information about Uniting LAC Careers can be found in this video below.