• 12-month Full Time Contract
• Attractive Salary $63,701 - $70,330 per annum + Super
• Salary Packaging Benefits

Who We Are

VCGS is a not-for-profit subsidiary of the Murdoch Children's Research Institute www.mcri.edu.au and provides a wholly integrated genetic testing, diagnostic and counselling service for health professionals, patients and their families across Victoria, Australia and globally. Our clinical geneticists and genetic counsellors work in close consultation with our medical scientists to provide the most accurate interpretation for complex genetic tests. VCGS also plays a pivotal role in research and development, driving translational research and policy development in the field of genetics. We are committed to ensuring a positive working environment that values all backgrounds and experiences. We cultivate an inclusive culture that is underpinned by equal opportunity for all and a culture based on respect, consideration and dignity. We are also committed to developing our people and fostering an environment where learning and development is central to our staff reaching their full potential. MCRI and VCGS is a proud member of the Australian Network on Disability and is a committed subscriber to Science Australia Gender Equity and its principles.

The Opportunity at VCGS:

The purpose of the position is to meet the requirements of Laboratory Services and the goals of the VCGS in terms of (but not restricted to) accuracy, timeliness and other customer service goals as determined by VCGS. They come under the supervision of the Customer Care Group – Specimen Reception & Logistics Team Leaders. In the specimen reception area duties will include triaging and rapid registering of specimens arriving at VCGS, ensuring the labelling on samples and request forms meets internal and external quality standards; and to liaise with external clients if these requirements are not met. On a rotational basis the Customer Care Operator will be in the Logistics area. Duties in this area will include kit preparation, fulfilling orders, creating shipping documents, sending and tracking via external courier companies and stocktaking. This role will require daily use of Microsoft Excel and Word.

Your Responsibilities:

• Responding to telephone enquiries and/or direct calls as required
• Accepting, processing, sorting and distributing all samples as they arrive at the laboratory
• Troubleshooting issues ranging in complexity in a prompt and responsible manner
• Ensuring minimum sample labelling requirements and request forms are met
• Preparing different types of sample kits
• Fulfilling orders from clients for stock and recording these in excel spreadsheets

About You:

• Certificate or Diploma in Medical Laboratory Technology or equivalent
• Experience in a NATA accredited high through-put pathology specimen reception preferred but not essential
• Demonstrable experience in troubleshooting
• Reasonable computer skills including familiarity with standard word processing programs, especially excel

How to Apply!

You are invited to apply online via the MCRI Careers Portal.

Applicants should submit:

• Cover letter
• Resume

For more information, please refer to the position description. Any specific questions related to this position should be directed to Sarah Jamieson on [email protected] using the subject line: Customer Care Operator - Specimen Reception & Logistics enquiry via EthicalJobs.

We welcome all genders, ages, ethnicities, cultural backgrounds, abilities, religions and sexual orientations in our workplace and encourage talented people of any identity to apply to our vacancies. We will provide reasonable adjustments in our recruitment process and in the workplace, please contact the People Leader listed above if this is needed.

All applicants, please be aware that in line with the Victorian Chief Health Officer’s Directions, all MCRI and VCGS workers must be fully vaccinated, unless a medical exception applies. Applicants will be required to provide their Australian Government COVID-19 Digital Immunisation Certificate/s or evidence of medical exception or evidence of vaccination booking as part of our pre-employment requirements.

Please note, we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received.