What’s in it for you?

• Maximise your pay through salary packaging including entertainment and novated leases
• Be part of a vibrant workplace culture that values your unique contributions
• Contribute to the growth and success of our talented team
• Immediate start available
• Access to generous purchased leave to support your work life balance
• We value our employees, which is why we offer a health and wellbeing program including free access to an Employee Assistance Program

The opportunity:

Are you passionate about precision, excellence, and delivering top-notch customer service? VCGS Laboratory Services is on the lookout for a talented Customer Care Operator to join our dynamic team!

As a Customer Care Operator, you'll play a crucial role in ensuring the accuracy, timeliness, and customer service goals of VCGS Laboratory Services. Your responsibilities will span from taking ownership of specimens to performing a diverse range of specimen handling and administrative duties.
As a Customer Care Operator, you'll be stationed in the heart of our specimen reception area. Your primary responsibilities will include:

• Specimen Ownership: Take charge of all specimens received at VCGS. This involves reaching out to internal and external laboratories, addressing queries, and ensuring alignment with VCGS and NATA requirements.
• Administrative Excellence: Engage in a spectrum of specimen handling and administrative duties. This includes accurate triaging, rapid registration, prioritization, and precise execution of all specimen reception tasks. You'll also handle specimen sorting, labeling, distribution, and logging.
• Multi-Faceted Support: Contribute to additional duties such as troubleshooting, managing "add-ons," and administrative tasks. You'll be part of a versatile team, adept at handling a wide range of tasks and processes to support the diverse requirements of our laboratories.
• Systems Proficiency: Demonstrate familiarity with various tasks, especially patient data entry, clinical information, and test requests in our LabWare LIMS. Ensure adherence to standards outlined in the Specimen Reception Management Policy & Procedure Manual.
• Quality Assurance: Verify that incoming specimens and request forms align with the specified standards, maintaining the integrity of our processes.

If you're ready to be a part of a team that values precision, timeliness, and customer service apply now!

About you:

• Certificate or Diploma in Medical Laboratory Technology or equivalent desirable
• A minimum of 2 years’ experience in a NATA accredited high through-put pathology specimen reception
• Ability to work independently or within a team as required
• A conscientious and responsible approach to laboratory support work
• Critical eye for detail

Who we are

Victorian Clinical Genetics Service (VCGS) is a not-for-profit subsidiary of the Murdoch Children's Research Institute (MCRI) and provides a wholly integrated genetic testing, diagnostic and counselling service for health professionals, patients and their families across Victoria, Australia and globally.

Our clinical geneticists and genetic counsellors work in close consultation with our medical scientists to provide the most accurate interpretation for complex genetic tests. VCGS also plays a pivotal role in research and development, driving translational research and policy development in the field of genetics. We are committed to ensuring a positive working environment that values all backgrounds and experiences. We cultivate an inclusive culture that is underpinned by equal opportunity for all and a culture based on respect, consideration and dignity. We are also committed to developing our people and fostering an environment where learning and development is central to our staff reaching their full potential.

For more information, please refer to the position description.

Any specific questions related to this position should be directed to Jordan Henry at [email protected], using the subject line: Customer Care Operator - Specimen Reception enquiry via EthicalJobs.

To be considered, applicants should submit:

• Cover letter
• Resume

Please submit your application in one combined pdf document.

We welcome all genders, ages, ethnicities, cultural backgrounds, abilities, religions and sexual orientations in our workplace and encourage talented people of any identity to apply to our vacancies. We will provide reasonable adjustments in our recruitment process and in the workplace, please contact the People Leader listed above if this is needed.

All applicants, please be aware that in line with the Murdoch Children’s and VCGS COVID-19 Vaccination Policy, all Murdoch Children’s and VCGS workers must be fully vaccinated (boosted), unless a valid medical exception applies.

Please note, we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received.