What’s in it for you?

• Salary Packaging Benefits & Flexible Working Options
• A growing, fun, and supportive team working within an energetic and engaging environment
• Amazing onsite facilities available – gym, childcare, cafes, hotel, shops, and a bar!
• Make a difference within Australia’s largest child health research institute

The opportunity:

At VCGS, we are seeking a Customer Care Operator to join our Customer Care Group. In this role, you will play a key role in ensuring the efficient functioning of our laboratories by answering doctor and clinic queries, data entry of patient episodes, distributing laboratory reports, skimming scanned medical request forms for follow-up, and troubleshooting.

As a Customer Care Operator, you will be responsible for answering and logging phone enquiries and requests in a timely and professional manner. You will also be required to perform other general call centre duties as necessary. We value responsibility and initiative, and as such, we strive to give as much responsibility as possible to our staff for dealing with these duties.

To be successful in this role, you must have excellent interpersonal skills, be able to work well in a team-based environment and have a willingness to learn all aspects of laboratory support. You should also be able to work with minimal supervision under busy conditions.

We are looking for someone who is flexible and willing to work at any time during our operating hours as required.

At VCGS, we offer a supportive and inclusive work environment, ongoing training and development opportunities, and the chance to work with some of the most advanced technology in the industry.

If you are passionate about providing exceptional customer service and want to be part of a team that is at the forefront of medical diagnostics, apply now to join the VCGS team as a Customer Care Operator!

Your responsibilities include:

• Answering the phone, effectively and efficiently and in a courteous and helpful manner
• Dealing with issues directly or seek out relevant laboratory staff to assist
• Data entry of patient episodes
• Developing a thorough understanding of the differences in all the Labs and their “release of patient information” (reporting) rules
• Dealing with report requests from doctors, clinics and at times patients

About You:

• Experience in a Customer service role
• A conscientious and responsible approach to laboratory support work
• Critical eye for detail
• Demonstrated ability to assist and support change
• Ability to work to a high standard of speed and accuracy as is required in a diagnostic laboratory

Victorian Clinical Genetics Services (VCGS)

Victorian Clinical Genetics Service (VCGS) is a not-for-profit subsidiary of the Murdoch Children's Research Institute https://www.mcri.edu.au and provides a wholly integrated genetic testing, diagnostic and counselling service for health professionals, patients and their families across Victoria, Australia and globally.

Our clinical geneticists and genetic counsellors work in close consultation with our medical scientists to provide the most accurate interpretation for complex genetic tests. VCGS also plays a pivotal role in research and development, driving translational research and policy development in the field of genetics.

We are committed to ensuring a positive working environment that values all backgrounds and experiences. We cultivate an inclusive culture that is underpinned by equal opportunity for all and a culture based on respect, consideration and dignity. We are also committed to developing our people and fostering an environment where learning and development is central to our staff reaching their full potential.

For more information, please refer to the position description.

Any specific questions related to this position should be directed to Sarah Jamieson at [email protected] using the subject line: Customer Care Operator - Call Centre & Data Entry enquiry via EthicalJobs.

Apply Now! You are invited to apply online via the Murdoch Children’s Careers Portal. Please click 'Apply Now' via the link below.

To be considered, applicants should submit:

• Cover letter
• Resume
• Responses to what we need from you via the position description

Please submit your application in one combined pdf document.

We welcome all genders, ages, ethnicities, cultural backgrounds, abilities, religions and sexual orientations in our workplace and encourage talented people of any identity to apply for our vacancies. We will provide reasonable adjustments in our recruitment process and in the workplace, please contact the People Leader listed above if this is needed.

All applicants, please be aware that in line with the Victorian Pandemic Orders and the Murdoch Children’s and VCGS COVID-19 Vaccination Policy, all Murdoch Children’s and VCGS workers must be fully vaccinated (boosted), unless a valid medical exception applies.

Please note, we reserve the right to close the vacancy prior to the closing date once a sufficient number of applications have been received.

A position description is attached.