ABOUT THE MISSION TO SEAFARERS VICTORIA (MtSV)

The heritage-listed Mission to Seafarers building (c.1917) on Flinders St in Docklands serves a special place in the life and community of those who live and work at sea.

Australia relies on shipping and seafarers to connect to the world and to bring goods to our homes for the economy to thrive, and for the health of our island nation. MtSV provides welfare services to support the tireless work and hardships faced by those seafarers.

MtSV is a registered charity, and income derived from events and bar sales ensures that the dedicated team of staff and volunteers can continue to provide comfort, a friendly face, and a sense of community to the tens of thousands of seafarers who visit the Port of Melbourne annually.  

ABOUT THE ROLE

This is an exciting opportunity to contribute to the success of the Mission to Seafarers Victoria as a venue for events and social gatherings ranging from live music performance and theatre to weddings and community celebrations.

This role primarily involves serving in the bar, providing hands-on coordination of functions and events, seeking out event hire opportunities and developing in-house events.

As a public facing role, your friendly and helpful manner will set the tone for both seafarers' and the public's experience and ensure that everyone feels welcome and safe in our venue.

To thrive in this role, you will have substantial hospitality, and/or events experience and ideally some experience in a live performance venue and/or function setting.

You will be a confident and clear communicator, with a strong customer service ethic and the ability to work with a small team of staff, as well as volunteers. Every day is different at MtSV and it requires a flexible approach to day-to-day operations.

This role is key in assisting in the development and creation of new income streams, so strong administrative and customer service skills are essential.

DUTIES AND RESPONSIBILITIES

The Hospitality Coordinator duties include working rostered shifts in the bar and assisting with event operations and development.

Bar service and customer experience

• Provide friendly and compassionate service to seafarers - including foreign exchange, and facilitating transport, shopping, and sight-seeing information
• Provide a warm welcome and attentive service to patrons

• Maintain the presentation of the venue to a high standard and ensure it is kept clean, safe, and accessible
• Ensure the venue complies with venue and alcohol licensing regulations, and that MtSV maintains positive relationships with the local community and residents
• Ensure end of shift reconciliations and reporting is completed as per protocols
• Other duties as specified by Management from time to time

Event operations and development

• Receive incoming event enquiries and respond in a timely manner with the correct information, following agreed upon procedures
• Work with the Events Manager to actively seek out event hire opportunities and develop in-house events
• Maintain relationships with returning clients and their guests
• Work with clients on event specific requirements, offering advice if requested and assistance where required
• Ensure events are carried out with adherence to OH&S protocols, ensuring the safety of patrons, volunteers, staff, and our heritage-listed building
• Other duties as specified by the Events Manager from time to time

Key Relationships

Reports to: CEO, Operations Manager

Liaise and collaborate with: Events Manager

Other key internal relationships: Senior Bar Team

ABOUT YOU

Essential attributes and experience

• Substantial hands-on hospitality and event experience including bar service and event coordination
• Highly developed client relationship and customer service skills
• High level of organisation and communication skills, both written and verbal
• Computer literate, with a willingness and aptitude to learn new systems
• Willingness and the ability to work evenings (last orders 11pm) and weekends
• Understanding of relevant safety and security controls
• Maintain a professional manner, demonstrate inclusive behaviour, and show respect for diverse backgrounds, experiences, and perspectives
• Ability to work eight hours on your feet (with breaks)
• Proven ability to perform with diplomacy to anticipate and resolve issues that may arise during an event, and make decisions that will ensure a successful event without compromising the safety of patrons, and the reputation of MtSV
• Confident and out-going, self-motivated and proactive
• Current Responsible Service of Alcohol (RSA)

Desirable attributes and experience

• Experience in promoting a venue for hire
• Previous experience working with volunteers
• Basic understanding of the technical requirements of events and ability to troubleshoot basic power supply, lighting, sound, and AV systems
• Police Clearance, Working with Children, First Aid (or willing to obtain prior to commencement)

KEY SELECTION CRITERIA

• Demonstrate your experience in the hospitality industry, and specifically the day-to-day service and operations of a bar
• Demonstrate both your hands-on and administrative experience coordinating events
• Demonstrate your skills in working with a diverse clientele, and your problem solving; highlighting your capacity to think on your feet and/or utilise your flexible and creative thinking to solve a problem successfully.

SALARY DETAILS

• Casual Level 3 Food and Beverage Attendant
• Registered and Licensed Clubs Award [MA000058]
• Base rate $31.09 + penalties

For enquiries about the role, please email: [email protected] using the subject line: Hospitality and Events Coordinator enquiry via EthicalJobs.