• Utilise your experience to assist Australians in need
• Blacktown based
• Not for Profit Salary Packaging benefits available

About Mission Australia

Mission Australia is a Christian community service organisation with a nationwide team of over 2,900 that helps people to regain their independence.

We reduce homelessness and strengthen communities through homelessness initiatives and affordable housing, early learning and youth services, family support, and employment and skills development.

Together, we stand with Australians in need until they can stand for themselves.

About the role

Work with the housing and client services management team to make allocations to social and affordable housing vacancies in accordance with MA Housing and Government and funding policies.

Mission Australia Housing (MAH) is an established and progressive, national Community Housing provider of social and affordable housing and also provides both tenancy and asset management services for a number of third party organisations and private investors.

Duties

• Manage the allocations process for each program / vacancy including communicating with applicants on progress, reporting status of vacancies to housing managers and closing off successful allocations
• Preparation of documentation relating to offers and allocations
• Ensure records of all offers of housing and stages of allocations are kept and stored in line with policy
• High quality front of house customer service, ensuring that all clients are supported in their housing requirements
• Responsive, professional and dedicated service to clients of MA Housing to ensure the continuation and development of business.
• Maintaining adherence with all internal and external policies and procedures including contractual obligations, OHS, Privacy and EEO

Qualifications & experience

• Previous experience in a similar role - social housing preferred
• Experience in or understanding of the Community Housing Sector
• HOMES / Pathways experience essential
• Strong Customer Service ethos
• Competent in using computer packages such as Office 2000 including Word, Excel and Power-Point
• Senior first aid certificate or willingness to gain it is expected

As part of our Employment screening process you will be required to undertake a National criminal history check. In addition there is a requirement to possess a current Working with Children check or apply if you do not already hold one. It is unlawful for prohibited persons to apply for work with children, and, as such, prohibited persons cannot apply for this role.

Benefits

• Not for Profit Salary Packaging benefits which reduces your taxable income (details via Advantage)
• Discounted health care with Medibank Private
• Purchase additional annual leave
• Discounted childcare rates of up to 15% at participating Centres
• Paid Maternity Leave.