Opened in 1 July 2014, the Mental Health Complaints Commissioner (MHCC) is an independent specialist complaint body established under the Mental Health Act 2014. We receive and resolve complaints about public mental health services and assist service providers to develop their own accessible and responsive complaint approaches. We also receive reports from public mental health services about the complaints they receive and make recommendations for service and system improvements.

The MHCC receives funding and administrative support from the Department of Health and Human Services (DHHS). Staff are DHHS employees who report directly or indirectly to the Commissioner of the MHCC.

Are you

•  An effective and confident communicator who demonstrates knowledge and understanding of the issues experienced by people receiving mental health services, families, and carers, and service provision in the public mental health sector?
• Able to assess and analyse complaints in the context of legislative requirements standards and guidelines?
• Able to implement effective complaint resolution approaches which aim to safeguard people's rights and promote improved outcomes and broader service improvements?
• Positive and passionate about making a difference, with high level interpersonal and analytical skills for dealing with complex and sensitive issues?

As a senior member of the Resolutions and Review team, the Senior Resolutions Officer works closely with the Manager of Resolutions and Review and other Senior Resolutions Officers to provide leadership, supervision and support to resolutions staff while also managing a case load of complaints. The Senior Resolutions Officer is responsible for developing and implementing effective approaches to assessment and complaint resolution which aim to safeguard people’s rights and promote improved outcomes for people and broader service improvements. The role also includes portfolio responsibilities for nominated areas of the Resolutions team’s work, including stakeholder engagement for a designated mental health service catchment in Victoria.

For further information please visit the Department of Health and Human Services website: https://www.dhhs.vic.gov.au/.