The Mental Health Complaints Commissioner is an independent specialist statutory body established under the Mental Health Act 2014. We deal with complaints about Victorian public mental health services.

The MHCC will consider all flexible working requests which include either a full time, part time or job share arrangement.

Are you:

• An effective and confident communicator who brings a lived experience and understands the broader issues experienced by people receiving mental health services, carers and families, and service provision in the public mental health sector?
• Able to contribute mental health sector knowledge to the development of effective approaches to education strategies and complaint reporting by services to inform service and system improvements?
• Able to identify quality and safety issues from complaints within the context of legislative requirements and applicable standards and guidelines, and develop approaches to building the capacity of services and the MHCC to effectively respond to these issues?

Purpose of the role

As Senior Adviser Lived Experience and Education you will work as part of the Specialist Advice Team and report to the Deputy Commissioner. You will also work closely with the Manager Strategy and Quality and the Resolutions Managers to develop effective approaches to embed and bring the lived experience lens to all aspects of the work of the MHCC, with a particular focus on education activities with consumers, carers and services. Your advice will be informed by the provisions of the Mental Health Act 2014, national standards and contemporary approaches to co-design and co-production where relevant.

You will use themes and data from complaints to the MHCC and local complaint reporting and feedback from consumers, carers, families and services to develop effective educational responses to key quality and safety issues identified in complaints and investigations. You will use this information in education and capacity building strategies with services, including lived experience workforce members, consumer and carer groups/organisations and other key stakeholders.

The Mental Health Complaints Commissioner

The Mental Health Complaints Commissioner (MHCC) is an independent statutory body that receives funding and administrative support from the Department of Health & Human Services (department). Staff of the MHCC are employees of the department, who report directly or indirectly to the Commissioner, and act as delegates of the Commissioner in performing statutory functions under the Mental Health Act 2014 (the Act).

What we do:

• We help people speak up about their concerns by supporting them to make a complaint directly to a public mental health service or to us.
• We work to address people’s concerns and complaints through informal and formal complaint resolution.
• We help Victorian public mental health services develop accessible and responsive resolution approaches in addressing concerns and complaints.
• We receive and analyse reports from public mental health services about the complaints they receive and the outcomes of those complaints.
• We make recommendations for service and system improvements and use our investigation and compliance powers to drive change.
• We can also undertake investigations into any matter relating.

A full position description is attached.