POSITION OBJECTIVES

The objective of the ICT Team Manager are to:

• Lead the ICT Team to ensure effective and responsive service delivery for all ICT-related services provided to the school.
• Innovate and expand the College’s ICT-related software, hardware, device management and service solutions in the spirit of continuous improvement to ensure our ICT provision to students and staff enables the College to optimally fulfil its vision.

ABOUT THE ROLE

As the ICT Team Manager you will steward the ICT strategy and operations of the College. This will include:

ICT strategy and leadership

• Providing leadership, strategic and tactical direction to members of the ICT Team.
• Liaising closely with the Principal and Executive Leadership Team, particularly the Director of Operations, in relation to aspects of ICT and its interrelationship with the College’s teaching and learning needs.
• Committing to continuous improvement by considering innovative opportunities to integrate new software, hardware, device management and service solutions in to the College’s ICT operations that enables the College to optimally fulfil its vision.
• Leading efficient and reliable change processes across the College for the implementation of and transition to new software, hardware, device management and service solutions.

People and team management

• Managing the performance of the ICT Team, including capacity-building of team members, to embed a productive and positive team culture committed to high-quality outcomes and continuous improvement.

ICT day-to-day operations

• Ensuring the day-to-day operations of the ICT Team are efficient and effective, that faults and service interruptions are responded to with a sense of urgency and that service delivery processes are in place to prioritise and manage workloads and work flows.
• Establishing and maintaining performance metrics to monitor and report on the performance of key ICT processes and solutions.
• Managing the College’s Bring Your Own Device (BYOD) and iPad programs, including collaborating with the College’s iPad Program Leader.
• Managing the ICT infrastructure and equipment at the College in a way that develops student learning opportunities and ensures compliance with Victorian Department of Education and Training’s (DET) policies and procedures.
• Developing and maintaining ICT policies, standards, procedures or other documentation as required to support the activities of the ICT Team.
• Ensuring the security and integrity of the College’s ICT system in line with DET policies and procedures.
• Leading the development, testing and execution of ICT disaster recovery and service continuity processes and technologies.
• Managing the provision of ICT software, hardware and services to the College’s Flexible Learning Option campus.
• Effectively managing resources, including budgeting, ordering, contract and service agreements consistent with school priorities and policy.

Stakeholder management

• Developing strong relationships with staff and students as they key internal stakeholder at the College.
• Establishing and maintaining positive professional relationships with DET’s Information Management and Technology Division and external ICT support providers.
• Overseeing the performance of external support providers in delivery of agreed services.Other duties as directed by the Executive Leadership Team or Business Manager

ABOUT YOU

Required experiences, qualifications and attributes:

• Hold tertiary qualifications in Information Systems, Computer Science, Information Security or related field (or equivalent field experience in a similar role).
• At least three years' experience in a similar or relevant role.
• Experience leading a diverse technical team.
• Highly proficient in the use of ICT service management and operational tools.
• Working knowledge of common ICT infrastructure, applications and architectures.
• Experience leading teams through organisational change activities.

Desired experiences, qualifications and attributes:

• Experience working in a school environment as either an ICT team member or leader in an Education Support staff role, or as an ICT or eLearning Lead/Executive Teacher or Position of Responsibility holder in a teaching role.
• Experience using DET-based digital systems, and school Learning Management systems (i.e. Compass).

Key Selection Criteria:

1. Highly demonstrated skills in planning, decision making and resource management to set a school or organisation’s ICT strategy and translate this to the day-to-day operations of an ICT Team.
2. Proven ability to set goals and priorities, monitor progress and meet deadlines and targets.
3. Proven ability to lead, manage and capacity-build a team of staff.
4. Capacity to develop and implement programs with a high degree of autonomy.
5. Highly developed interpersonal and communication skills in individual and group contexts.
6. Ability to work collaboratively and constructively with internal and external stakeholders.

For any questions, please contact Emily Pearson, Assistant Principal – Director of Operations on [email protected] using the subject line: ICT Team Manager enquiry via EthicalJobs.

A position description is attached.