• Lead a team of passionate facilitators to support adults with disability
• Competitive remuneration with salary packaging benefits
• Work close to home in a fun and supportive environment

At Mambourin, we work to connect people to every opportunity and support them to get what they want out of life. We create opportunities for our staff teams too, who get to work within a great culture that rewards them on a daily basis.

We are a growing organisation with over 200 staff that work across a range of hubs in Melbourne’s west. Our teams provide individualised support to more than 400 people living with a disability.

We have a huge range of service choices that cover life skills development, social and community participation, employment pathways and general disability support – all of which help people to kick goals and live their best life.

About the role

Mambourin has an exciting opportunity for a highly motivated Hub Manager based in our Altona Community Hub. Reporting to the Manager, Community Hubs, the purpose of the Hub Manager – Altona role is to provide effective management for service delivery to people with disabilities in what is traditionally known as a Day Service (but what we call a Community Hub!)

This role will ideally suit a highly experienced disability professional who has a passion for ‘best practice’, can lead and facilitate change processes, is innovative and has a commitment to quality and compliance.

Key accountabilities include:

• Oversee the management and co-ordination of day-to-day activities for customers and staff
• Co-ordination and/or purchase of materials and equipment for programs for our customers
• Manage budgets and measure and report on the hub’s performance
• Liaise and build relationships with customers, their families/carers, community agencies, specialist staff, other service providers and with members of the general public.
• Demonstrate a detailed and thorough knowledge of programs for people with disabilities and be able to initiate, develop, implement and evaluate such programs.
• Demonstrate understanding and knowledge of a broad framework of legislative and procedural guidelines and requirements which relate to service provision to people with disabilities
• Develop customer timetables in line with goals identified in an individual’s Support Plan and NDIS Plan
• Co-ordinate and lead the process of incident reporting (including management of critical incidents), including the preparation, investigation and working towards a desirable outcome
• Facilitate and manage documentation, Functional Behavioural Assessments and Behaviour Support Plans for our customers
• Management of staff rostering
• Oversee and maintain appropriate record keeping according to the current NDIS and DHS Quality Framework and organisational policies and procedures.
• Oversee and co-ordinate the administration of customer medication in accordance with NDIS and DHS guidelines and organisational policies and procedures.
• Performance management of staff as required.
• Oversee and co-ordinate induction of new staff and customers
• Provide hands on support to customers and staff as required
• Act as a champion of our values and support and facilitate employee engagement initiatives with your team

Demonstrated skills & experience

• Relevant tertiary Degree / Diploma in Disability, Community or Social Services essential
• Relevant tertiary Degree / Diploma in Management highly desirable
• 3 years + strong demonstrated people leadership experience essential
• NDIS Management experience highly desirable
• Solid depth of Disability knowledge and experience
• Passionate about empowering staff to make a difference in the lives of people with a disability
• Ability to prioritise, deal with conflicting deadlines and manage a high volume workload
• Demonstrated ability to interpret and work in accordance with all relevant standards, legislation, regulations and compliance
• Excellent verbal and written communication skills
• Excellent IT skills
• Experience with working with complex people and behaviours

Benefits of working for Mambourin

• Work flexibly and have your health & wellbeing supported with Mambourin’s openLife program
• Enjoy the benefit of a salary sacrifice arrangement made available through our not for profit status
• We value professional development for our people and invest in a multitude of training courses for staff
• Most importantly, we have a fun, collaborative culture and are passionate about our staff and customers – who we know are the lifeblood of our organisation