• Part time 2 x days per week

We're looking for a passionate and empathetic Medical Receptionist who will make people feel welcome the second they open the front door. You will be responsible for the day to day running of the administrative side of the clinic under the direction of the Nurse Unit Manager. We want you to own this role and bring your own brand of creative thinking to how things could be run better whilst ensuring an exceptional patient and customer experience.

About us

Marie Stopes Australia is the only national, independently accredited safe abortion, vasectomy and contraception provider helping women and men take full control of their reproductive lives. For almost 20 years, we have cared for more than 600,000 Australians by giving them access to sexual and reproductive health services and provided life-changing family planning services to more than 25,000,000 people across the globe each year.

Our vision is to help all Australians take control of their sexual and reproductive health, and we can't do this without passionate and committed staff.

What we want you to do:

• Pro-actively provide essential office and administrative support to the clinical team
• Ensure a seamless patient journey, from the moment they walk in, to the moment they walk out
• Act as the first point of contact for all phone calls and patients, ensuring a welcoming and warm first impression
• Ensure high levels of internal processes, communication and data integrity are maintained
• Ensure patient confidentiality

What we need:

• A Pro-Choice Advocate
• Exceptional communication skills, both verbal and written
• Previous administrative experience within a medical environment
• Flexibility to travel between our clinics in Bowen Hills and Woolloongabba
• Invoicing and receipting of patient accounts
• Medicare bulk billing/batching
• Private health fund direct billing
• Follow up outstanding accounts
• Liaise with other professionals, organisations and insurers in relation to patient issues
• Reconciliation of monies taken and experience in use of EFTPOS
• Accurate data entry skills
• Excellent IT skills
• Attention to detail
• Transmission of statutory reporting and completion of errors
• Professional telephone manner
• Ability to work to tight deadlines

What we'd like to see (but aren't essential):

• Interest in reproductive, sexual, and women's health
• Use of Thelma

What we're offering:

• Part-Time (2 x days per week - Thursday and Friday)
• A supportive team environment
• Salary will be based on experience
• Negotiable for the right candidate

Who you're joining

At MSA we believe in children by choice, not chance. Our vision is to help all Australians take control of their sexual and reproductive health, and we can't do this without passionate and committed staff. We believe that diversity makes a better workplace, so we're an equal opportunity employer.

To be eligible for this position you must have an appropriate Australian work visa. Marie Stopes Australia does not provide work visa sponsorships.