We have multiple positions across our Humanitarian Settlement Programs and Status Resolution Support Services Programs.

• Multiple positions available including Casual and Fixed Term (3 and 6 month positions) across both programs.
• Competitive salary package with salary sacrifice opportunities.
• Opportunity to create a real difference in your community.
• Flexible and inclusive multicultural work environment

We are looking for someone who has well developed skills in building purposeful relationships with clients to support them achieve their settlement goals and minimise re-traumatisation throughout the settlement process.

Does this sound like an opportunity you have been waiting for? Do you have case management experience? Then, read on.

About us

Multicultural Australia is a leading Queensland multicultural organisation. We aim to grow multicultural values across our State and to empower newly arrived Queenslanders from diverse cultural and language backgrounds through advocacy, community development and a range of client services.

Our main objective is to create a welcoming, inclusive and economically stronger community here in Queensland. We are passionate about working to ensure that new Queensland refugees, migrants and international students are included, skilled and thriving.

About you

1. Possession of tertiary qualifications in the field of Social Work, Occupational Therapy, Psychology or Human Services. Other relevant qualifications (including overseas qualifications) or experience may be recognised.
2. Extensive case management experience
3. Passion and commitment to providing high quality settlement support to newly arrived humanitarian entrants.
4. Well-developed understanding of settlement issues relevant to asylum seekers, migrants and refugees.
5. Proven psychosocial assessment and case management experience and the ability to design and implement culturally appropriate case coordination plans.
6. Well-developed skills in building purposeful relationships with clients to support them to achieve their settlement goals and minimise re-traumatisation throughout the settlement process.
7. Demonstrated understanding of the role of client advocacy within a social justice framework.

What you can expect to do

1. Provide culturally competent case management and coordination to people from a diverse range of refugee and humanitarian backgrounds.
2. Complete a comprehensive psychosocial needs assessment with individual clients and families and develop a case management plan.
3. Provide emotional support to clients in a culturally sensitive way with an understanding of acculturation and the continuing impact of past torture and trauma on clients.
4. Work collaboratively with Bicultural Workers to provide direct case management with individual clients and their family members.
5. Provide crisis intervention support, cultural orientation and life skills development.
6. Identify mental health risk factors, completing a mental health screen and ensuring appropriate referral of clients to specialised mental health supports.

Full details about the role can be found in the position description.

If you have any further queries or for a confidential discussion, please contact Poppy Browne on 0434 363 569 or Keirnan FitzPatrick on 0421634 127.

At Multicultural Australia, we recognise that we are strengthened by diversity and are committed to providing a work environment in which everyone is included, treated fairly and with respect. We strongly encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse backgrounds and people with a disability to apply.

Please note: Due to the overwhelming response to our advertised roles, only shortlisted candidates will be contacted.