• Full-time 6 month Max-term

To be considered for and appointed to a position at Life Without Barriers, you must be fully vaccinated against COVID-19 with a minimum of two (2) doses or hold a valid medical exemption certificate, in accordance with Life Without Barriers Employee COVID-19 Vaccination Policy. You will be required to provide evidence of your vaccination status during the recruitment process.

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation working with 7000 employees in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Service

Our National Immigration Support Service (NISS) provides a broad range of support to Asylum Seekers and Refugees who are living in the Australian community while their immigration status is being resolved.

Life Without Barriers is the largest national provider of the Status Resolution Support Service (SRSS), contracted by the Department of Home Affairs. Due to recent growth and extended funding, we are now able to provide our service to more people seeking asylum and refugee status in Australia.

About the role

A max-term position is now available with our National Immigration Support Services (NISS) program, for a Transition & Referral Intake Officer based in Sunshine. This role will manage the intake and initial assessment of investigations and complaint matters across the NISS portfolio.

Reporting to the National Policy Advisor, this role will coordinate and manage all referral and transition matters for immigration services under the guidance of the relevant manager. Additionally, the role will provide system administration of relevant internal and external data management systems, participate in systems development and improvement processes, work on and contribute to a number of projects aimed at improving client services, attend and chair meetings with stakeholders, liaise with LWB staff and external agencies and provide administrative support to the business unit and particular managers. 6-month max term contract, with a potential 6-month extension. 

Skills & Experience  

• Appropriate administration and/or Human Services qualifications.
• Demonstrated strong written and oral communication skills including the ability to effectively deal with persons in complex interpersonal situations.
• Demonstrated ability to manage sensitive information and maintain confidentiality in a high-volume work environment.
• Working knowledge of and experience in working with the appropriate legislation
• Demonstrated ability to source and extract information needed for the compilation of reports, correspondence and briefings.
• Highly developed analytical skills, and proven good judgement in relation to complex decision-making.
• Demonstrated ability to manage a number of competing priorities, maintaining high quality productivity under stringent time constraints.
• Well-developed information technology skills for utilising data bases and the Microsoft Office Suite.
• Demonstrated ability to work independently and in a team environment.
• Experience in providing project support and assistance.
• Ability to manage sensitive information and maintain a high degree of confidentiality.
• Well-developed ability to use initiative, think laterally and strategically.
• Effective time management and organisational skills.  

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• An attractive remuneration package will be offered to the successful applicant.
• Excellent tax benefits and salary packaging options.

How to Apply

Include your resume and covering letter in one document, click ‘Apply Now’ and follow the prompts. For any enquiries including persons with disability that require adjustments, contact Sadna at [email protected] using the subject line: Transition Referral and Intake Officer - Sunshine enquiry via EthicalJobs.

Applications will be reviewed on a rolling basis, until the role is filled.