• Max Term PT

About the Organisation

Life Without Barriers is a leading social purpose, not for profit organisation of 6,100 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.

We want to employ people who reflect the diversity of our clients to ensure we can support each client’s individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the Role

The Intake Officer is the first point of contact for people needing Aged and Community Support services from Life Without Barriers. They are responsible for coordinating the initial entry process for all new customers enquiring about LWB Aged and Community Support services, to coordinate information and understanding of the needs of the customers and available services within LWB.

This new role will be based in Shailer Park Office Monday to Friday, 1 – 5PM.

Key Responsibilities

• Work within the principles of the Aged Care and Community Support programs and relevant legislation
• Work proactively and positively with customers and stakeholders, including families and guardians
• Ensure all enquiries are responded to in a timely and professional manner
• Provide information about service capacity and limitations to customers
• Work with relevant staff to scope and establish the agreed service prior to service delivery
• Complete all required documentation in a timely manner and in line with LWB policy and procedures
• Communicate with customers in relation to any changes or service limitations within five business days of enquiry
• Provide weekly (or as directed) reports to the State Manager that includes new customer data, exits, trends and positive outcomes

Skills & Experience

• Tertiary qualifications with a minimum of a Certificate IV in Aged Care, Disability, Mental Health or Community Services or equivalent demonstrated knowledge and experience
• Current driver’s license
• Demonstrated relevant experience in working with older people and people with a disability and their support networks
• Demonstrated experience in managing competing priorities and to deliver outcomes within agreed timeframes and quality standards
• Demonstrated experience working in a dynamic, high volume work environment
• Excellent customer engagement skills
• High level knowledge of relevant community networks and mainstream services
• Demonstrated experience in My Aged Care, DVA portal and managing TRACCS database systems advantageous

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Opportunity to work for one of Australia's largest social purpose organisations
• Work within a supportive environment with excellent career opportunities
• Attractive remuneration package with excellent tax benefits
• Parking on site