About the Organisation

Life Without Barriers is a leading Social Purpose, Not For Profit organisation of 5,600 employees working in more than 440 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers.   

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

About the role

This is a permanent full time role located in our Newcastle Head Office.

Reporting to the ICT Service Desk Team Leader, you will Support the ICT Applications suite and provide quality customer service to the organisation.

Key Responsibilities

• Provide operational support for all ICT equipment
• Provide first level operational support for all ICT applications
• Provide first level support in accordance with ICT incident, problem and change management processes and procedures
• Maintain the availability, security, integrity, performance and enhancements of the ICT technology environment
• Ensure assets are documented and managed within the appropriate systems
• Ensure continuous improvement of ICT services, practices and processes in line with industry advances to ensure that the business remains competitive with best in class ICT services.

Skills & Experience  

• An understanding of Office 365, Active Directory and Citrix
• Analytical and troubleshooting skills
• Ability to create clear and accurate reporting
• Proven communication, customer service and interpersonal skills
• Customer service focus with an understanding of client expectations
• Self-motivated and directed with a keen attention to detail
• Ability to effectively prioritise and execute tasks in a high pressure environment.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Benefits

• Excellent tax benefits
• Monthly rostered days off
• Fast paced technical environment