The Company

Lifeful lives to its purpose; to listen, understand & challenge our clients to live the best life they are capable of, by finding the best pathways to their chosen outcomes. Giving voice to those unable to speak and skills and confidence to those who can.

Our core values include:

• Excellence: We do what matters and do it well.
• Accountable: We own our roles and our mistakes.
• Live: We laugh often, enjoy our work & know our work is not our life. But it is someone's.
• Team: We respect, trust and care for each other.

We have grown strongly year on year, through the strength of our reputation, authenticity of our brand and our unwavering focus on great outcomes for our clients. We are looking to strengthen our team with a talented Finance professional, experienced in Plan Management.

This is a fantastic career opportunity to develop your strategic capability, work closely with our highly regarded Leadership Team, and expand our Plan Management business nationally.

You will be a key member of our talented Lifeful team, who respect and support each other, enjoy their work and value making a difference.

Lifeful: live life on your terms!

About This Role

The Plan Manager role is a capacity building support, to implement all services & supports in an NDIS participant’s plan, including informal, mainstream, community, and funded supports. The Plan Manager works creatively and resourcefully with participants in how they utilise their support budgets to achieve their goals.

This entails a high level of customer service, communication, time management, ability to prioritise and ability to manage budgets and deadlines.

• Support NDIS participants understand their plan and the rules around how it can be spent
• Maintain strong knowledge of the NDIS and plan management requirements and provide guidance on the Price Guide
• Engage with NDIS participants, Support Coordinators, Plan Managers and Local Area Coordinators
• Work collaboratively with participants to assist in their understanding the funds that are available in their plan and provide advice on how to utilise funding to achieve their goals and desired outcomes.
• Ensure participant plans are implemented as intended - within budget, using a responsive and supportive approach
• Maintain accurate and detailed records of calls, questions, feedback, and enquiries in the CRM system
• Alert Lifeful clients of potential risks associated with plan spending on services that will exceed a participant’s NDIS plan limit, or paying for supports and services not funded by the NDIS in a participant’s plan
• Lodge claims and book services on the NDIS Portal, PRODA, on behalf of Lifeful clients and liaise with stakeholders working in the National Disability Insurance Agency (NDIA)
• Respond to phone and email enquiries in a professional, friendly, and timely manner
• Maintain accurate and detailed records of calls, questions, feedback, and enquiries in the CRM system
• Action assigned tasks within allocated timelines

Required Skills and Attributes

General:

• Understanding of NDIS Price Guide and Support Catalogue with a minimum of 12 months Plan Management experience.
• Exceptional time management and communication skills – both written and verbal
• Proficient with technology and experience with Xero, CRMs, PRODA and Microsoft 365 applications
• Demonstrated ability to learn quickly with excellent attention to detail and a passion for helping others
• Demonstrated experience in customer / client relationship management
• A high level of interpersonal and communication skills, particularly with clients, service providers and with multi-disciplinary teams

You are:

• A great team member with an excellent work ethic
• Process and continuous improvement focused
• Highly accountable and take responsibility to deliver outcomes, regardless of obstacles
• Bright, energetic and positive - a person who likes people!
• Practical, well organised and strongly literate and numerate
• A creative problem solver who exudes initiative and delivers outcomes.

Benefits:

• Excellent remuneration - salary range from $55,000 to $65,000
• Be part of a team that truly lives its values and purpose
• Be respected and valued for the quality of your work and contribution to the lives of others

To be considered for the role applicants must have the following (or be able to obtain upon request):

• An NDIS Worker Screening Check.
• Rights to work in Australia.
• Completion of the NDIS Quality and Safeguards online worker training module.

Please note: we are looking to recruit our new team member ASAP and so may be arranging interviews and hiring before the closing date.

If you have any inquiries regarding the position please do not hesitate to contact Vanessa Karamesinis via email at [email protected], using the subject line: NDIS Plan Manager enquiry via EthicalJobs.

Applications close as soon as this position is filled.