• Concierge: Supporting customers, volunteers & staff

About LifeCircle:

LifeCircle is a national social enterprise working to change the experience of death and dying in Australia. Our platform www.lifecircle.org.au, houses resources and access to 1x1 support from a LifeCircle Guide. LifeCircle Guides are trained volunteers who have lived the experience of caring for someone who is dying.

Role Description:

The LifeCircle Concierge has a critical role as the first point of contact when a carer is referred to our services or makes an enquiry via our website. You will be responsible for contacting the customer and scheduling them an appointment with a LifeCircle Guide. The concierge will also provide administrative support to the organisation as a whole. This is an initial 6-month contract with the potential to become a permanent role. Based in Sydney, 4 days per week, Monday to Thursday, with options to work flexibly.

Key Responsibilities:

Customer service, volunteer coordination and administrative support including but not limited to:

• Providing a kind and compassionate first-point of contact to people caring
• Managing incoming queue of referees and website inquiries using zen desk or similar
• Rostering for 20+ volunteers
• Scheduling appointments/guided sessions using zoom
• Technical support for customers and volunteers navigating telephone and video conferencing via zoom
• Technical set-up, app installation on ipads
• Gmail set up for new volunteers
• Admin support and diary management for LifeCircle’s management team
• Meeting and workshop coordination
• Minute taking
• File management in google drive

Skills and Experience:

• High level of emotional intelligence
• Excellent customer service and communication skills
• Comfort supporting customers who are living through a difficult experience
• Diary management and meeting coordination experience
• Technically savvy
• Familiarity with customer support ticketing systems (eg: zen desk)
• Familiarity with video conferencing apps (eg: zoom)
• Familiarity with ipads and app installation
• Familiarity with google suite eg: google drive, gmail, google calendar etc…
• Wordpress desirable but not essential

A full position description is available below.