• Opportunity to work for one of Australia's largest social purpose organisations
• Attractive Remuneration Package with excellent tax benefits
• Tool of Trade vehicle

About the Organisation

Life Without Barriers aims to partner with people (including those with disability, in out of home care, the homeless, mental illness or refugees) to change their lives for the better. We value relationships, imagination, courage, responsiveness and we are respectful and caring in all our dealings.

Life Without Barriers works with clients from diverse cultural and social backgrounds and life-styles.  Our clients have varied and different life experiences, physical abilities and skills.  We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

At Life Without Barriers we all share the responsibility for child safety.

About the Role

Life Without Barriers is seeking a Customer Engagement Coordinator to be based in Newcastle on a permanent full time basis.

In this role you will be the point of contact for new customers purchasing services from Life Without Barriers within the Hunter. You will be responsible for engaging with customers, providing information and understanding the customer's service needs. You will define the parameters of any service offerings and establish and finalise the service agreements with the customer.

Key Responsibilities

• Work within the principles of the National Disability Insurance Scheme (NDIS) and relevant legislation
• Engage with customers to understand customer needs, preferences and expectations
• Work with relevant staff to scope and establish the Service Agreement prior to service
• Communicate with customers in relation to any changes or service limitations within required time limits
• Complete weekly and monthly reports

Skills & Experience

• Tertiary qualifications with a minimum of a Certificate IV in Disability, Mental Health or Community Services or equivalent demonstrated knowledge and experience
• Current driver's licence
• Demonstrated relevant experience in working with people with a disability and their support networks
• Excellent customer engagement skills
• Significant knowledge of relevant community networks and mainstream services
• Working knowledge of person centred thinking, the principles of the NDIS and the National Disability Service Standards
• Demonstrated understanding and/or ability to use Databases and Microsoft Office suite of programs, for example Outlook, Word and Excel.

Successful candidates will be required to clear probity checks including National Criminal History Record Check and Working with Children Check (where relevant to the role).

Culture

We want to work with people who are passionate about making a difference; who are open to new ways of thinking; who value genuine, long-lasting relationships; and who are flexible, courageous, and believe in opportunity for all.

We'll give you opportunities to learn and evolve as part of a growing and vital organization. And we'll give you the chance to do work that makes a genuine difference in your community.

Benefits

• Opportunity to work for one of Australia's largest social purpose organisations
• Attractive Remuneration Package with excellent tax benefits
• Tool of Trade vehicle.