About the organisation

ReachOut is transforming the way young people access mental health support. We are the online safe space that young people know and trust to discover, learn and access support as they experience mental health challenges.

For more than 20 years, ReachOut has been connecting and supporting young people, and their parent, carer and teacher networks, to a range of mental health services that are available when and where they need it. We make it easy for young people to connect on their terms, at any time, from anywhere.

As the pioneer of an online model of mental health support for young people all over Australia, we have continued to evolve. Today, we are recognised as one of the leading providers of specialist support for young people on the journey toward better mental health. We are helping to change the lives of young people for the better.

About the role

We are looking for a passionate Product Designer who is passionate about solving problems by getting under the skin of our users –fusing empathy and curiosity to deliver products and services that make a meaningful difference to the wellbeing of our users. You will have the opportunity to co-develop a rhythm of working in a design team that’s in its initial stages of development.

Reporting to the Senior Manager of Design, you will shape ReachOut’s future experience with the opportunity to advance mental health to a whole new level including digital personalisation, reimagining content and engagement. You will innovate and drive the design evolution of our products and services e.g. ReachOut.com, PeerChat and our Online Community platforms.

As a member of our growing in-house design team, you will mainly work in interdisciplinary teams co-facilitating the design thinking process and delivering design assets for key strategic projects. Every designer at ReachOut understands the importance of being a driver for organisational change.

Your key responsibilities are:

• Design, prototype, test and translate user research insights into intuitive and delightful experiences
• Develop and nurture a deep understanding of our different target audiences and their needs
• Work closely with research, engineering, service delivery and product teams to implement, ship, test and iterate the product
• Collaborate with service designers, product, research & impact and other stakeholders in developing ReachOut’s vision to design truly impactful products and services
• Lead and mature ReachOut’s newly branded design system
• Help to implement design thinking, methodologies and frameworks in the organisation’s ways of working

What ReachOut can offer you

• A varied role that works across the organisation
• The opportunity to improve and innovate
• A great work-life balance through flexible hybrid arrangements to support your whole life
• A strong culture that celebrates inclusivity and diversity.

To apply

Please include a statement addressing the Selection Criteria with your resume.

Note: We will be shortlisting for this role immediately. Applications will close once a suitable applicant has been identified so please get your application in ASAP.

Candidates must have the right to live and work in Australia permanently. You will also be required to obtain a current employment Working with Children Check.

As we are a mental health organisation it is important to let you know that you may hear stories of distress, hardship or trauma when working at ReachOut. We really encourage you to reflect on how this may impact you when considering applying for this role. An EAP is available to support staff.