About ReachOut

ReachOut is the most accessed online mental health service for young people and their parents in Australia. Our trusted self-help information, peer-support program and referral tools save lives by helping young people be well and stay well. The information we offer parents makes it easier for them to help their teenagers, too.

We’ve been championing wider access to mental health support since we launched our online service more than 20 years ago. Everything we create is based on the latest evidence and is designed with experts, and young people or their parents. This is why our service is trusted, relevant and so easy to use.

About you and the role

ReachOut’s new 1-1 Online Peer Support service provides an opportunity for young people aged 18-25 to connect with a trained Peer Worker via text chat in a safe, anonymous online environment. We are looking for a Peer Worker to join this new team.

Your responsibilities will be to:

• Provide 1 to 1 anonymous peer support via text-based chat to young people.
• Draw upon your own lived experience to promote hope and recovery.
• Demonstrate and promote person-centred, strengths-based, trauma-informed, and recovery-oriented approaches.
• Develop positive relationships with young people that respect boundaries.
• Encourage goal setting and support the development and review of support plans.
• Follow ReachOut’s duty of care policies and procedures to respond to, and escalate any risk appropriately.
• Provide feedback to help develop and refine the service.

The Peer Worker is managed by the Senior Manager Support Services, mentored by a Senior Peer Worker and will work collaboratively within a close-knit team. You will receive induction training, ongoing professional development opportunities and peer supervision.

What ReachOut can offer you

• Work on an innovative strategy that will shape the future of youth digital mental health services in Australia.
• A great work-life balance through flexible hybrid arrangements to support your whole life.
• A strong culture that celebrates inclusion and diversity.

Note:

We will be shortlisting for this role immediately. Applications will close once a suitable applicant has been identified so please get your application in ASAP.

To find out more about ReachOut and read the full position description, please go to about.au.reachout.com/join-the-team.

Candidates must have the right to live and work in Australia permanently. You will also be required to obtain a current employment Working with Children Check.

As we are a mental health organisation it is important to let you know that you may hear stories of distress, hardship or trauma when working at ReachOut. We really encourage you to reflect on how this may impact you when considering applying for this role. An EAP is available to support staff.