About ReachOut

ReachOut is Australia’s leading online mental health organisation for young people and their parents. Our practical support, tools and tips help young people get through anything from everyday issues to tough times – and the information we offer parents makes it easier for them to help their teenagers, too.

We’ve been changing the way people access help since we launched the world’s first online mental health service more than 20 years ago. Everything we create is based on the latest evidence and designed with experts, and young people or their parents. This is why our digital self-help tools are trusted, relevant and easy to use.

Available for free anytime and pretty much anywhere, 166,000 people in Australia access ReachOut every month. That’s approximately 2 million each year.

About the role

In this role, you support online discussion by monitoring and moderating the peer support forums and social media platforms across ReachOut’s youth and parents & carers services. You work collaboratively with the community members to build strong and safe online communities and to make sure the service users feel heard and supported by their peers. You will often be required to respond to high risk situations with service users that will require sound judgement to manage mental health challenges and the impact of this on others.

Key tasks

• Ensure our online peer communities and social media platforms are strong and safe by monitoring conversations and responding to posts, ensuring community guidelines and protocols are being adhered to.
• Follow ReachOut’s duty of care policies and procedures to respond to, and escalate any conversations involving mental health risks, or any duty of care issues.
• Produce and maintain end of shift handover documentation, incident reports, and care plans as required.
• Provide feedback and insight on day to day community operations to support continuous improvement.
• Use sound community building principles to build and engage the community.
• Support the Online Community Team Leader to create content ideas that relate to the audience.
• Contribute subject matter expertise to ReachOut cross-team projects and activities.

This role suits someone who:

• Is looking for a flexible part-time role
• Has experience working with young people and practices clear boundaries and self-care
• Experience in using digital systems and software e.g. blogs, salesforce, Microsoft and Google products etc.
• Has a thorough understanding of Duty of Care principles and is confident assessing and responding to levels of risk and harm in a fast paced environment.
• Believes in taking a collaborative approach and is committed to working as a team to develop creative ways to engage the online community
• Displays empathy and compassion in their work

To find out more about ReachOut and read the full position description, please go to: https://about.au.reachout.com/join-the-team

What ReachOut can offer you

• Work on an innovative strategy that will shape the future of youth digital mental health services in Australia.
• A great work-life balance through flexible hybrid arrangements to support your whole life.
• A strong culture that celebrates inclusion and diversity.

How to apply

Note: We will be shortlisting for this role immediately. Applications will close once a suitable applicant has been identified so please get your application in ASAP.

Candidates must have the right to live and work in Australia permanently. You will also be required to obtain a current employment Working with Children Check.

As we are a mental health organisation it is important to let you know that you may hear stories of distress, hardship or trauma when working at ReachOut. We really encourage you to reflect on how this may impact you when considering applying for this role. An EAP is available to support employees.