Our organisation

IBAC's work is challenging - we expose public sector corruption and police misconduct and they're serious issues. We front up to this mission each and every day because we all want a public service that acts in the best interests of Victoria.

Our purpose and reason for being is the number one reason team members join and stay at IBAC. We whole-heartedly believe in and work towards our vision for public sector and police that acts with integrity for all Victorians. Our dedication to fairness and natural justice is clear and tangible.

Our expectations are high; we expect the public to bravely call out corruption and misconduct and the public trust that we will leave no stone unturned in meeting these expectations. We expect our team to work with sensitive information confidentially and respectfully. We understand that if we are to foster a corruption-resistant public sector, we need a workplace built on integrity.

Our team:

We think we're a great group of people to work with, but we appreciate an integrity agency isn't for everyone. We work really well with people who are:

• Courageous and up for a true challenge - a vision to create a public sector that actively resists corruption is not for the faint-hearted, especially when our jurisdiction covers the entire Victorian public sector (think police, government departments, state agencies, local councils, schools and universities, public hospitals, parliamentarians, and the courts)
• Patient and professional with real staying-power - our projects are complex and can change direction quickly which takes understanding and a real respect for tackling corruption
• Flexible but with a measured and fair approach - we need to be nimble to respond to what's happening in Victoria, but we also need to be well considered and treat every aspect of our work with objectivity
• Trustworthy with a keen sense of duty - we need people who can strike the right balance between working with the utmost confidentiality, understanding what you can and can't share but also being open and collaborative across the agency

Your new role:

We have an opportunity for an individual to join our Assessment & Review Team as Engagement and Early Resolution Officer on a Full-time Ongoing basis.

Reporting to the Manager - Engagement & Early Resolution, the role will be responsible for acting as one of the first points of contact for a complainant, responding to complaints and enquiries from a diverse range of stakeholders including: government, private, public and community sectors. The role is responsible for the provision of written and verbal recommendations and information on issues to internal and external stakeholders in accordance with relevant policies, procedures, guidelines and legislation.

Duties include:

• Receive enquiries (verbal or written), complaints and notifications and make recommendations for further action based on IBAC's policies, procedures, guidelines and relevant legislation.

• Prepare and provide formal referral correspondence to enquiries, complaints and notifications for the internal team and other Government agencies, as well as responses to enquiries which are outside of IBAC's jurisdiction.

• Engage with complainants via telephone, email and formal correspondence in line with IBAC service delivery charter and escalates complex enquiries in a timely manner and provides support to other teams in the Unit.

• Assess complaints, notifications and enquiries received by IBAC relating to corruption or serious misconduct by public officers and government bodies, including police personnel conduct.

This role is a great opportunity for an individual who is client focussed and has excellent communication and interpersonal skills, coupled with the ability to plan and prioritise work to ensure outcomes are achieved.

Our requirements / Your skill set:

We are looking for candidates with the below experience and capabilities:

• Experience in using case management and complaints management / handling systems.

• Demonstrated understanding and knowledge of assessment and review practices.
• Relevant tertiary qualifications and/or experience in Assessment & Review.

• Explaining concepts in an accessible manner and develops effective presentations, building rapport and addressing underlying motivations and issues.
• Acknowledging concerns of others and adapting conflict resolution approaches to the situation, demonstrating a caring attitude while confidently working toward a common understanding and solutions.

Apply now:

Your application is a two-step process. You are unable to save partial applications.

Submit your application online using the 'Apply Now' button, making sure you include:

• A cover letter
• A resume no longer than 5 typed pages (in Word format)
• Responses to the screening questions within the application process

Mandatory Vaccination Policy:

BAC is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees consistent with IBAC's obligations under the Occupational Health and Safety Act 2004 (Vic). Therefore, there is a requirement that all IBAC employees have an up-to-date vaccination status against COVID-19 (three doses of a COVID-19 vaccine) in order to undertake duties outside of their homes.

At interview stage you will be required to confirm your current vaccination status. Prior to receiving an offer of employment with the department, you will need to provide evidence that you are vaccinated against COVID-19 with three doses of a COVID-19 vaccine.

Upon Prior to commencement of employment with IBAC you will be required to provide evidence that you have an up-to-date vaccination status (three doses of a COVID-19 vaccine).

Acceptable evidence includes:

• COVID-19 digital certificate or ATAGI exemption certificate (available via your myGov account)
• Your immunisation history statement (available via your myGov account)

Other documentation outside the above will not be accepted as evidence of having received your COVID-19 vaccine doses.

We are committed to bringing together people with differing perspectives, lived experiences and skills to make choices that reflect our integrity and community, and to creating an inclusive work environment for all.

Visit: ibac.vic.gov.au for more information.