ABOUT YOU

You're passionate about supporting people living with multiple and complex needs. You might be re-joining the workforce or wanting to dial-back the time you spend at work. You might be just looking for a new role, or an opportunity to play a more significant role in a small organisation. You might have experience in the development of programs from prior roles, or you might be keen to learn more about establishing and improving services. You might want to challenge yourself, and take an opportunity that you've been thinking about for a while. You are keen to work hard, and utilise your skills and training, but also want to switch-off at the end of a day, knowing you've had an impact in the lives of the people you work with. You're looking for a supportive, engaging and enjoyable workplace, that supports your ongoing development, and doesn't expect you to compromise your home-life, or well-being.

WHAT TO EXPECT

• An opportunity to join a small, specialised team that collaborates in order to achieve the best outcomes
• A chance to work alongside people living with complex needs to support their independence and autonomy
• A workplace that encourages development and improvement, both personally and professionally

THE ROLE

This varied and busy role:

• Engages with participants of the NDIS and their informal support networks
• Builds connections with providers, local community services and NDIS contacts
• Supports participants to understand their NDIS plan and plan funding
• Supports participants to design their support framework within available plan funds to achieve their goals
• Coordinates participants to connect and engage with providers, to access supports, and builds participant capacity to maintain these relationships
• Addresses complexity in client support arrangements, and aims to reduce risk
• Gathers and prepares evidence for the participant for plan reviews

Roles and Responsibilities

• Coordinate services in participants’ NDIS plans including the management of complex multidisciplinary teams, both NDIS funded and mainstream (Area Mental Health, DFFH, DHHS, Justice and others).
• Provide respectful, assertive outreach to clients who are hard-to-reach or experience barriers to engagement.
• Deliver high quality services in a timely manner including mandatory reporting to the NDIA and meeting HCS guidelines.
• Provide advice and consultation with participants, their families and other stakeholders in response to complex and challenging situations.
• Develop action plans following consultation with participants, their families and other stakeholders to resolve challenges arising from complexity.
• Provide support and advice to other support coordinators in relation to support coordination delivery.
• Liaise and collaborate with key stakeholders to establish mutual goals of coordinating service delivery for participants.
• Facilitate and participate in meetings with the team including supervision and de-briefing support.
• Prepare comprehensive reports in conjunction with relevant stakeholders.
• Contribute to the maintenance of registers, reporting systems and client records ensuring the need to adhere to matters of confidentiality and diversity within a sensitive environment.
• Maintain accurate and complete records of your work activities in accordance with legislative requirements and HCS’s records, information security and privacy policies and requirements.
• Take reasonable care for your own health and safety and for that of others in the workplace by working in accordance with legislative requirements and the department's occupational health and safety (OHS) policies and procedures.
• Ensure services are delivered within the framework of HCS’s policies and procedures, legislative requirements, and meet the relevant service standards.

OTHER DUTIES

• Maintain and enhance professional knowledge and technical skills by keeping up to date with new developments and relevant trends
• Undertake any reasonable additional tasks as directed by HCS Director
• Ensure compliance with all relevant legislation, funding guidelines, service standards and contractual obligations

ESSENTIAL REQUIREMENTS

• Minimum certificate IV in Disability/Mental Health or equivalent, incl. but not limited to; Dip. Community Services, Adv. Dip. Community Sector Management, and significant experience in community sector roles, or B.A in related discipline; Social Work, Social Sciences, Psychology, Speech Pathology, Occupational Therapy, Nursing.
• Demonstrated experience in person-centred care through effective assessment, planning, case conferencing and review of clients
• A commitment to HCS Values, and ability to engage in the enhancement of HCS culture and strategic plan
• Highly developed written and verbal communication skills
• Current Driver’s License
• Working with Children Check (WWCC)
• NDIS Worker Screening Check
• International Police Check (If Applicable)

DESIRABLE

• Prior experience in working with people who live with Multiple and Complex Needs
• Interest in working in a small-team, and being comfortable with a changing and dynamic environment
• Experience in project work, or contribution to the development of service delivery programs

About Huddle Community Services

Huddle Community Services is a small, specialised community services organisation based in Geelong, Victoria. Huddle exists to provide creative responses to the complex and evolving needs of people living with a disability, and the communities around them. Our small, highly skilled team work specifically with people living with complex needs, including but not limited to; dual-disability, homelessness, involvement with the justice system, and dual-diagnosis.

While being based within the Geelong CBD, our service takes place within a range of settings in response to the needs of the clients with whom we work. A flexible work-model is also implemented to ensure the best outcomes for staff of HCS, and the people we support.

Mission

To provide creative responses to the complex and evolving needs of people living with a disability, and the communities around them. Through our focus on education, personalised support and the development of collaborative relationships, we aim to promote the growth of healthy communities.

Vision

Equitable, diverse and inclusive communities that are free from disadvantage, made up of individuals that meet their full potential.

HCS TRAINING, OPERATIONS AND SUPERVISION ARRANGEMENTS

• HCS Induction and Training – 2 Weeks
• Monthly Operational Supervision
• Quarterly Clinical Supervision
• 12 Month performance and pay scale review
• Ongoing professional development opportunities

Huddle Community Services is committed to cultivating inclusive environments for staff, clients and carers. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities. HCS is committed to flexible arrangements in order to provide employment for individuals who may find traditional employment arrangements challenging - we believe this fosters a positive and sustainable work environment.

A Position Description is attached.