Are you passionate about contributing to an important cause? Do you have a background in administration combined with complaints investigation, contract management and/or compliance reporting? Are you a strong communicator with the ability to think strategically? Do you enjoy working autonomously and managing conflicting priorities? We might just have the role you’re looking for!

Homes North is a highly reputed not-for-profit organisation with offices in the New England North West of NSW, who make it their business to create secure, affordable and sensitively managed housing opportunities for low income households. Due to continued growth throughout the organisation, we are looking to employ a Compliance Analyst based in Armidale.

Reporting to the Risk and Compliance Manager, the Compliance Analyst will work with internal and external stakeholders with the aim of supporting Homes North’s risk, compliance and quality frameworks. 

Responsibilities will include:

• Management of complaints to closure, providing overall recommendations for improvements and further actions to the Complaints Manager as appropriate
• Management of Contracts/Agreements – liaising with relevant stakeholders, assessing and reporting on risks, ensuring responsibilities are assigned as appropriate using contract management software
• Develop and implement processes to support the production of monthly, quarterly and annual compliance reports
• Managing the implementation of a policy register software solution
• Work across teams to identify and support performance improvement opportunities
• Assisting with other duties, as needed and directed

Applicants must demonstrate:

Essential:

• Extensive experience or qualifications in a relevant field
• Experience in process improvement
• A proven ability to critically and analytically solve problems
• High level of computer literacy –Excel, Word, Outlook with the ability to learn and use new software packages relevant to the role
• Attention to detail with a strong emphasis on accuracy
• Time management skills – the ability to work autonomously and prioritise work
• High level of communication skills (verbal and written)
• Excellent stakeholder/relationship management skills
• Current Driver’s Licence
• Current Criminal History Check
• Current Working with Children Check (or willingness to obtain)

Desirable:

• Experience within the Community Services sector or not-for-profit sector

Homes North is a not-for-profit organisation serving the New England North West region, with offices located in Armidale, Glen Innes, Gunnedah, Inverell, Moree and Tamworth.  Operating for over 30 years, Homes North creates secure, affordable and sensitively managed housing opportunities for low income households, striving for an integrated and inclusive approach to housing for all.

Our vision is that every community member on a low-to-moderate income in the New England North West region has a secure place to call home, which they can independently sustain into the foreseeable future. This vision recognises the continuum of housing needs - from emergency and short-term accommodation to address homelessness, through to supported and community housing, and over the long-term pathways to secure and affordable home ownership. Community members may move in different directions along this continuum as a result of changes to their financial, health and family circumstances.

For a confidential discussion please contact Chloe Grace on 02 6772 5133.

Alternatively, please email enquiries to [email protected], using the subject line: Compliance Analyst enquiry via EthicalJobs.