We’re Hireup, where purpose meets technology

Hello, nice to meet you! We’re an online platform and community for people with disability and their families, anywhere in Australia, to find, hire and manage local support workers who fit their needs and share their interests. Whether it’s support with personal care, getting to work or catching a footy game, we give individuals the tools and technology to pursue a good life on their own terms - a life of choice, independence and control.

At Hireup, you’ll become a critical part of an exciting team, championing this purpose for people with a disability. Wherever you fit best within our organisation, from tech to support and everything else in between, this purpose will ignite you, and our united, grounded and autonomous workplace will help you flourish.

And what does this look like for you?

A life at Hireup is genuinely fulfilling. Here you’re free to explore your potential, experiment and grow, knowing you have the support of an established, investor-backed organisation in a culture defined by empathy, unity, equality and authenticity. We’re also growing across Australia's major cities and proud to offer flexibility in how and where you do your best work - whether office-based, hybrid or fully remote.

Your role - Relationship Coordinator

The Hireup for Providers team is a small team that started only a few years ago. The team has seen great success and are now ready to start scaling, in particular expanding our marketing efforts, onboarding more providers and building more efficiency into the product.

Please note this role is open to candidates based in the Eastern states of Australia ( New South Wales, Victoria, Queensland and Tasmania).

• Be the principal relationship contact at Hireup for a portfolio of approved providers
• Support providers in assigned portfolio to onboard post-approval, including managing verification and compliance checks and assist larger providers to create of duplicate accounts
• Support assigned providers to activate including training staff members, encouraging and monitoring new job posts, suggesting workers to book and monitoring support worker and provider messages to encourage engagement/ response times
• Implement strategies with assigned active providers to increase utilisation, e.g. finding new use cases in the provider’s business for Hireup’s tools
• Actively target retention of assigned providers, intervening to prevent churn, e.g. if bookings drop off through regular communication, check in and win back calls
• Field and resolve general queries and questions from assigned providers
• Act as potential intake point for incidents and complaints, working with Provider Relationship and Operations Manager to route further work to the right team
• Use team tools and dashboards, e.g. various Zendesk tools

Your Background

• Experienced in disability support, account management or related field or a strong enthusiasm and willingness to learn
• Able to build effective relationships with internal and external contacts
• Strong communicator and external ambassador for Hireup, comfortable having difficult conversations with external stakeholders
• Has the ability to adapt to changing and conflicting priorities
• Approach work with high-energy, drive and internal motivation

Your Benefits

• Flexible work environment to balance the needs of your role, home and family life
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us and level the playing field for people with disability

Apply now through the button below or if you have any questions please contact Amy on [email protected] using the subject line: Relationship Coordinator enquiry via EthicalJobs.

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.