We’re Hireup, where purpose meets technology.

Hello, nice to meet you! We’re an online platform and community for people with disability and their families, anywhere in Australia, to find, hire and manage local support workers who fit their needs and share their interests. Whether it’s support with personal care, getting to work or catching a footy game, we give individuals the tools and technology to pursue a good life on their own terms - a life of choice, independence and control.

At Hireup, you’ll become a critical part of an exciting team, championing this purpose for people with a disability. Wherever you fit best within our organisation, from tech to support and everything else in between, this purpose will ignite you, and our united, grounded and autonomous workplace will help you flourish.

And what does this look like for you? A life at Hireup is genuinely fulfilling. Here you’re free to explore your potential, experiment and grow, knowing you have the support of an established, investor-backed organisation in a culture defined by empathy, unity, equality and authenticity. We’re also growing across Australia's major cities and proud to offer flexibility in how and where you do your best work - whether office-based, hybrid or fully remote.

Your role - Operations Coordinator

The Hireup for Providers team is a small team that started only a few years ago. The team has seen great success and are now ready to start scaling, in particular expanding our marketing efforts, onboarding more providers and building more efficiency into the product.

• Support provider success and support worker and client safety by implementing key operational processes for providers
• Manage process to ensure that support workers working with providers have signed the relevant agreements before the booking commences
• Act as primary point of contact for provider incidents and complaints, support relevant teams within Hireup and Provider Operations to resolve
• Proactively investigate and respond to reports of offline activity - i.e. where a provider tries to directly employ a Hireup support worker
• Manage the deactivation process for providers
• Review and monitor provider bookings, notes and taking appropriate action
• Manage the allocation of Covid support and booking management
• Manage the support worker survey process; working with Operations Lead to identify feedback and trends to better improve existing processes

Your Background

• Experienced in healthcare, disability support, related field or a strong enthusiasm and willingness to learn
• A lover of admin, housekeeping and process improvements
• Process driven with a strong eye for detail and confident translating and updating spreadsheet data
• Has the ability to adapt to changing and conflicting priorities
• Great communicator with the ability to build effective relationships with internal and external contacts
• Approach work with high-energy, drive and internal motivation

Your Benefits

• Flexible work environment to balance the needs of your role, home and family life
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us and level the playing field for people with disability.

Apply now through the button below.

f you have any questions contact Amy on [email protected], using the subject line: Operations Coordinator enquiry via EthicalJobs. 

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.