We’re Hireup, where purpose meets technology.

Hello, nice to meet you! We’re an online platform and community for people with disability and their families, anywhere in Australia, to find, hire and manage local support workers who fit their needs and share their interests. Whether it’s support with personal care, getting to work or catching a footy game, we give individuals the tools and technology to pursue a good life on their own terms - a life of choice, independence and control.

At Hireup, you’ll become a critical part of an exciting team, championing this purpose for people with a disability. Wherever you fit best within our organisation, from tech to support and everything else in between, this purpose will ignite you, and our united, grounded and autonomous workplace will help you flourish.

And what does this look like for you?

A life at Hireup is genuinely fulfilling. Here you’re free to explore your potential, experiment and grow, knowing you have the support of an established, investor-backed organisation in a culture defined by empathy, unity, equality and authenticity. We’re also growing across Australia's major cities and proud to offer flexibility in how and where you do your best work - whether office-based or hybrid.

Your role - Customer Service Officer

A Customer Service Officer (internally referred to as 'Community Support Coordinator') is responsible for answering the day-to-day requests and enquiries from our users, therefore ensuring retention and satisfaction of all users on the platform.

Working in a fast-paced environment and handling high volumes of inbound and outbound phone calls daily, our coordinators are excellent at fostering relationships and building trust with our users to ensure that the support delivered is safe, appropriate and individualised.

They do this through delivering exceptional customer service, answering the questions of our user base, solving their challenges and unlocking opportunities within the Hireup community.

Please note the Community Support team works across a rotating roster between 7.30am - 6pm Monday to Friday.

• Draw on your knowledge and experience with disability services to support the Hireup community through proactive and reactive phone and email communication
• Proactively communicating with users to ensure they’re making the most of the opportunities our community can provide
• Analysing and responding to information received from our community to ensure that every booking that occurs is safe, appropriate and individualised
• Advocating internally to ensure that the communities ideas and feedback are incorporated into our service and platform design
• Providing the broader Support Office team with insights and inspiration of the impact our community has on their lives

Your Background

• Ideally has experience in the disability or health sector and wants to support our users in a person centred disability support model
• Has experience providing exceptional customer service over phone and email, including familiarity with Customer Relationship Management (Zendesk) and phone systems
• Has experience handling a high volume of inbound and outbound phone calls
• Builds relationships through empathy, transparency and warmth
• Can communicate with a diverse range of stakeholders
• Uses problem solving, creativity, resilience and initiative to find the right solution for each individual
• Is eager to work in a fast paced and flexible environment
• Is motivated and inspired to learn and develop new skills
• Wants to work in a role that provides you with the opportunity to connect with our users and make an impact

Your Benefits

• Flexible work environment to balance the needs of your role, home and family life
• Generous leave options including 12 weeks paid parental leave and 7 additional days to help you pursue your ‘good life’ and learning goals
• Allowances to support you in your work set up and professional development
• Wellbeing programs, health and fitness discounts to help you stay happy and healthy at work

Join us and level the playing field for people with disability.

Apply now through the button below or if you have any questions please contact Amy on [email protected], using the subject line: Customer Service Officer enquiry via EthicalJobs.

People with lived experience of disability are strongly encouraged to apply.

If there are reasonable adjustments we can make to a recruitment process, role or your work environment to help you shine or you have a preferred method of contact, just let us know via the contact above.