The Role

Help Enterprises are seeking expressions of interest to join their newly formed Centralised Services team based in Petrie. Working as part of our Employment & Training division, you will assist participants of our Job Active and DES contracts in their pathway back to sustainable employment.

As the global outbreak of COVID-19 continues to impact on our communities, we have seen vast disruptions to Australian workers and businesses. Each day our dedicated team are working to ensure that we continue to deliver exceptional service both face-to-face and via multi-layered remote servicing methods, to support our job seekers back into work. We are experiencing significant growth to our caseloads, therefore we have a need for additional team members to join our Centralised Services team.

We have multiple roles available which will provide contract management administrative support to frontline staff and stakeholders in the delivery of tailored servicing to our jobseekers. The roles will provide a range of administrative duties to assess jobseekers circumstances and identify the appropriate support and referral opportunities.

We would like to hear from you if you have the following:

• Experience within Jobactive and/or DES contracts (desirable but not essential)
• Minimum 2 years’ experience in a customer service, administration or sales role
• Ability to interpret and communicate Government contracts, Policies and Operational Guidelines
• Demonstrated ability to work with people of all ages and backgrounds and an empathy with disadvantaged and long-term unemployed
• Demonstrated ability in approaching problems/barriers with creativity and integrity
• Ability to meet targets, KPI’s and compliance requirements
• High level of interpersonal, verbal and written communications skills
• Proficient with Microsoft Office suite
• Experience within ESS and JobReady (desirable but not essential)
• Current Blue Card, Yellow Card & National Police Check (or willingness to obtain)
• Current unrestricted Australian Drivers licence
• COVID-19 Vaccination Record

The Rewards:

• Salary circa $53k + super + salary packaging
• Community sector fringe benefits (up to $15,900 tax free)
• Employee benifits from Perkbox!
• Opportunity to make a difference in our community assisting those in need
• Opportunities for career progression
• All roles offered on a full-time, permanent basis

About Us

At Help Enterprises we are proud of our 50+ year history in caring for our disability communities. We offer a trusted brand that balances the delivery of commercial products and services with the delivery of Supported Employment, Employment & Training opportunities and Disability Care programs. We are a values-based social enterprise that is built around people and long-term sustainability. We are passionate about what we do, and strive to continue to make a difference.

If you feel that your previous experience along with your skills and knowledge align with our requirements, we would love to hear from you. Please apply by clicking on the Apply Now button.

Aboriginal and Torres Strait Islander people are encouraged to apply.

Please note that only short-listed applicants will be contacted.