We are seeking a part-time (0.6 FTE / 3 days per week) Community Support Coordinator to provide support services to families of babies, children, teens, and adults impacted by congenital and childhood-acquired heart disease (CHD).

About the Role

HeartKids is a national not-for-profit organisation dedicated to providing support for people impacted by congenital or childhood-acquired heart disease (CHD). 

This role is be based in our Paramatta office, with some time at the Westmead Children's Hospital and other partner organisations. Flexible working arrangements negotiable, and access to salary packaging. 

The Support Coordinator is part of an Australia-wide network of support based in hospital and community settings to work alongside clinical teams to provide support to individuals and families impacted by CHD in line with the HeartKids Model of Support by:

• providing contact and support (both in person and digital platforms) to individuals and their families impacted by CHD, promoting connected and holistic care management before and after hospital admissions;
• facilitating connection to HeartKids community, peers as mentors, parents as advocates;
• providing HeartKids programs and services tailored to community need; and
• liaising between health service providers and cardiac social workers and community.

Responsibilities

Working as part of the Australia-wide HeartKids Community Support Team you will be responsible for contributing to the development of new and ongoing HeartKids Support programs, services and information that will be implemented locally and nationally.

Qualifications

• Social Work, Youth, Community Development or similar - or a Cert IV in Community Service
• Applicants with lived experience of congenital / childhood heart disease are welcome to apply but must undertake to complete the Cert IV within 18 months of commencement.
• Must hold an open driver’s license, Working with Children Clearance, Police Clearance, and undertake the required Immunisation program as detailed in the relevant hospital MOU.

Key Selection Criteria

• Empathy and confidence in supporting people impacted by serious illness and/or complex health conditions. 
• The ability to adapt to varying work demands and to be flexible when required.
• Self-motivated and able to work autonomously with the ability to take direction.
• Positive, professional and inclusive attitude.
• Excellent attention to detail and time management skills.
• Strong customer service focus and commitment.
• Good written and oral communication and negotiation skills

For a copy of the position description or any questions about the role, please contact Tania Potts on 0450 100 433 during business hours.

To submit your application, click Apply Now.