Your new company

Hireup is an online platform and community for people with disability and their families to find, hire and manage support workers that fit their needs and share their interests. Whether it's support with getting to work or catching a local footy game, Hireup gives people the tools to live life on their own terms.

With thousands of registered users and support workers in big cities and remote communities all across Australia, Hireup is a national network of local supports, committed to delivering an individualised approach to support and community-driven future for the disability sector.

This purpose-led organisation is dedicated to powering the evolution of the disability sector. Having recently been named as one of Australia's Top StartUps to work for by LinkedIn - this opportunity is not one to go amiss!

Your new role:

At the heart of their growing company is their Service and Support Team - responsible for the wellbeing and satisfaction of their community. As part of this team, your role will include:

• Welcoming and introducing clients to the Hireup platform
• Completing and optimising their profiles and discovering how Hireup can best support them
• Building trust and fostering relationships to ensure the service is of quality, tailored and personalised
• Educating clients on the various Success Services on offer and making the connection to our Relationship Management, Team Building and Case Management teams
• Working towards the goal of activation and retention of all the clients on our platform
• Making proactive outbound phone calls and emails to better understand the situation, needs and challenges of the client
• Taking on ideas and feedback from the community to share internally to better improve our service, whilst sharing insights and inspiration of the impact our community has on their lives

What you'll need to succeed

To become a Client Success Specialist, you will have experience in some of the below:

• Proactive, goal orientated and target driven with a collaborative mindset
• Uses problem solving, confidence and initiative to find the right solution for each individual
• Experience in providing excellent customer service
• Can communicate with a diverse range of the community
• Builds relationships through empathy, transparency and warmth
• Strong Disability Sector knowledge is a big plus

What you'll get in return

Joining Hireup means joining a company that encourages a culture defined by kindness, innovation, equality and storytelling. You will also:

• Join a tight-knit, fast-paced and inclusive team
• Make a meaningful social impact through your work
• Join and go through training with a team
• The position is a permanent, full time opportunity with normal business hours Monday to Friday
• Have the opportunity to work from home or the office
• This is a nationwide opportunity with the preferred locations being near CBDs in Sydney, Melbourne, Brisbane, Adelaide and Perth
• Salary is competitive at $69k + super.
• Hireup encourages applicants with disabilities to apply
• Hireup encourages bi-lingual applicants to apply

What you need to do now

If you're interested in this role, please submit an up to date resume.

SA Licence number : LHS 297508