Good Neighbours Australia 's logo

Donor Relations and Administration Officer

Good Neighbours Australia
  • Part-time: 3 days / 22.5hours per week
  • Generous salary packaging available
  • A minimum 2 years of relevant working experience
  • Supportive and collaborative team environment
  • Be part of a brand-new Humanitarian Charity based in Sydney making a good change for the world

Good Neighbours is an international development NGO founded in 1991 for the purpose of reducing poverty in the most disadvantaged communities. Good Neighbours implements projects to protect child rights, strengthen global partnerships, and advocate for the rights of the most vulnerable across the globe.

Good Neighbours Australia office launched in 2018 under the auspices of the Good Neighbours’ partnership. Good Neighbours Australia currently implements domestic and overseas programs. We are registered with ACNC (Australian Charities and Not-for-Profits Commission) and have Deductible Gift Recipient (DGR) Status.


An integral officer of Good Neighbours Australia, adopting a professional, informed and principles-based approach, you will be responsible for:

  • Efficiently and accurately manage the donation administration process – processing of donations, accurate and timely distribution of receipts, distributing of donor correspondence, and other donor-bonding communications
  • Maintain and monitor the monthly Regular Giving program’s Declines, Upgrade, and Conversions
  • Consult with the Marketing Manager to ensure that campaigns are supported by back-end processing, and assist with the preparation of relevant donor correspondence for distribution with campaign receipts
  • Maintain the currency, accuracy, and data integrity of the donor CRM database (Kindeful)
  • Liaise with external fundraising suppliers regarding accurate and timely campaign data results and import files
  • Ensure accurate data entry as well as receipt processing and mailing for all fundraising activities
  • Confirm that banking and reports are accurate, on time, and that reconciliation of funds is as efficient as possible
  • Secretarial duties such as summarising and reporting weekly meetings
  • Manage the day-to-day administrative operations and deliver professional administrative support to the Administration manager
  • Support HR functions including but not limited to employee onboarding & off-boarding arrangement of staff and volunteers etc.
  • Assist the Administration Manager in organising and supervising the day to day activities
  • Also, assist the team in domestic and international projects
  • Perform any ad hoc projects and assignments as requested by the Director


  • 2+ years’ experience in a similar role at a similar level preferred but not essential
  • QuickBooks and Donor Management system experience
  • Enthusiasm and willingness to learn
  • Excellent written and verbal communication skills
  • Be looking for long term career opportunities with on-the-job training (to be reviewed annually)
  • Proven ability to contribute to a cohesive team environment by sharing information, supporting team priorities, and ensuring open communication
  • Willingness to be proactive and help others, contribute to the continuous improvement of a positive, collaborative and effective work environment
  • Comfortable liaising at all levels with internal and external stakeholders
  • The obvious qualities of having a high ethical standard, honesty, exceptional time management, respectability, and professionalism
  • Previous admin related experience in not-for-profit and/or non-government (NGO) organisations (preferred)

How to apply

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