The team at Good Housing are on the hunt for a friendly and dedicated Tenant Empowerment Manager to join our growing team!

• Job Type: Permanent, Full Time, Monday to Friday position.
• Location: Macquarie Park
• Salary: $75 - 80K + Super

Are you an experienced Support Coordinator looking for a change?

Are you passionate about making a difference in the lives of people living with a disability?

In this rewarding role, you will be working with people with disability to transition into their new home, with the aim of improving their quality of life.

Our tenants are at the heart of all we do, and for this role, you will need to demonstrate an understanding of the NDIS and exhibit the ability to work in a tenant-centred environment.

Joining the team at this exciting development stage, your ability to work outside the box and help grow a thriving SDA service provider will be highly valued whilst also making a positive social impact on the community of Australians living with disability.

About Good Housing...

In case you haven't met us... we are an NDIS registered Specialist Disability Accommodation (SDA) Provider, born out of a family need for specialty housing, and our lived experience means we understand the challenges and requirements associated with finding the right home!

At Good Housing, we take a holistic approach to creating smart and healthy homes - taking into consideration an array of physical, mental, and emotional needs and benefits.

We build homes in locations that are convenient and close to activities, shops, transport, hospitals, and jobs – opening up opportunities for progress and growth among all of our tenants.

We offer apartments and villas for those seeking to live on their own, and also have the option of shared living for people who prefer some company in their home.

About the role...

• As a Tenant Empowerment Manager, your primary role will be to enhance the tenant experience from initial contact made through a tenant enquiry, the management of the tenant phases through the CRM (using our in-house system, PipeDrive) through to the successful transition into an SDA dwelling;
• Identify suitable properties and locations based on tenants SDA funding (existing or proposed), living preferences and desire to live independently or in a shared environment;
• Match tenants with other tenants based on suitability, personality and objectives;
• Assess suitability for SDA based on supporting evidence and provide guidance/assistance to tenants (and their support network) in obtaining the appropriate SDA funding in their plan;

• Administering the execution of Letters of Offer and other Tenant Agreements (including Leases) with Tenants;
• Collaborating with Operations and Finance in developing systems and processes for the claiming of payments from the NDIA and Centrelink on behalf of Tenants;
• Ensuring each new SDA project achieves 100% occupancy within specified timeframes whilst maintaining a strong focus on ensuring the tenant experience and positive impact;
• Collaborating internally and externally in the formation of a “Vacancy Management Policy” to minimise vacancy risks within the homes, enhance relationships with tenants, obtain feedback for improvement and provide insight to the project teams for continuous improvement;
• Engaging with the appointed Property/Facilities Manager (internal or external) in respect to property improvements, repairs and maintenance (where required);
• Administering and managing the implementation of the Disability Housing Outcomes Framework, including the measurement and assessment of the impact we have on our tenant’s quality of life;
• Understanding of National Disability Insurance Scheme Act 2013, the National Standards of Disability and relevant state-based legislation

You might also have...

• Experience in Support Coordination or another Allied Health Provider with strong knowledge and experience in SDA (ideally 2-3 years);
• Qualifications in Disability Services or other Allied Health Specialty Areas (ie Occupational Therapy);
• Current drivers licence and willingness to use own or private vehicle (with comprehensive insurance) for work related travel;
• Ability to work flexible hours and travel locally and interstate;
• National Criminal Record Check;
• NDIS Workers Check;
• NDIS Worker Induction certificate.

want to learn more...

Check out our website: www.goodhousing.com.au