About Glow Worm Electric Bicycles:

Glow Worm Electric Bicycles has been operating in Marrickville in Sydney's inner west for 10 years, making it one of the oldest electric bicycle shops in the country. It has become an institution in the local community, cherished by its loyal customer base and well-known for its commitment to introducing life changing alternative transportation with social, environmental, economic and health benefits. Its customer base and product offering is strongly weighted towards families, with commuting and cargo electric bicycles the strongest categories. These two are the fastest growing sections in the bicycle industry world-wide. 

Our customers use electric bicycles in their daily life in many ways, including dropping off kids to daycare, commuting to work, visiting friends and shops to simply staying active recreationally. They report benefits to their mental and physical wellbeing, better connectedness to their community, motivation to live more locally and a reduction in financial stress. The community at large also benefits from our customers' use of their electric bicycles through safer streets, less pollution and more people visible and present in the community.

Working With Glow Worm Electric Bicycles:

Working with Glow Worm is an opportunity to work closely within the community and make a real difference to many people's lives. It is also an opportunity to join a new and exciting industry sector experiencing high growth nationwide. The team is small (5) and tight-knit. Regular, happy customers visit continuously to create a high energy atmosphere.

The role:

We are seeking a modern-day superhero to organise all of the day to day running of the business, steering the company through challenges and bringing out the best in each team member to ultimately capture the most value from the remarkable goodwill of our customer base.

No detailed knowledge of bicycles or electric bicycles is necessary nor is experience in the bicycle industry. This is primarily a business management role.

Like many small businesses, Glow Worm has never had a qualified manager and the running of the business became a task done inconsistently by the owners. This new role intends to turn that around, establishing new processes to transform the shop into a well-run operation.

The business manager would be directly responsible for the success of each step in the customer life cycle, from marketing and sales processes, stock ordering and supplier management, merchandising, workshop scheduling and follow up. They would also be responsible for behind the scenes operations such as taxation, insurance, financial reporting, superannuation and compliance (with support from accountant and bookkeeper).

All team members, which includes mechanics, sales people and book-keeper, would report to the business manager. The business manager would report directly to the two business owners. For the most part, the manager is expected to be self-sufficient. Support will be available through weekly meetings with the owners and a business coach can be made available.

Specific activities will include, but not be limited to:

• Liaising with our book-keeper to ensure stock ordering, till closure and bill payment processes are being followed
• Customer facing in person and on telephone
• Checking emails and delegating tasks as required
• payroll and superannuation using Xero
• Running the workshop schedule, including booking in customer jobs. Working with the mechanics to ensure the workshop is running to schedule and meeting revenue goals
• Ensuring sales targets and business profitability are achieved
• Merchandising of product
• Engaging with suppliers
• Working with our sales people to increase overall sales and improve sales and marketing processes
• Developing and documenting various business processes, such as sales, product ordering and workshop quoting and billing, resulting in written manuals or 'screen session' recordings.
• Organising a major sales event for the end of the year in celebration of our 10th birthday
• Maintaining the staff roster
• Re-launching our dormant online store for sales of very specific parts and accessories unique to the electric bikes we have sold over the years
• Investigate and implement opportunities for targeted sales to our existing customers, such as group workshop or learning sessions for our customers (eg how to travel with your electric bike)
• Ensure that the monthly email newsletter is being sent out by gathering content from other staff and owners, collating, formatting and sending

The selection criteria:

The successful candidate will be available immediately or imminently, highly efficient and organised and ready for a challenge.

Highly desirable traits include:

• Experience in managing organisations or businesses
• Financial literacy
• People skills
• Exceptional time management
• Ability to prioritise and delegate
• Attention to detail and a desire to create efficient processes
• Calm manner in busy times
• Ability to organise one's task while working in a retail environment where customers arrive or the phone rings at any moment
• Versatility and flexibility in the range of tasks that need to be tackled, from sorting out an eftpos terminal to importing e-bikes through customs

The following are considered an advantage:

• Experience in stock control, ordering and entering bills
• Experience in cloud-based business systems such as Xero, Vend, Shopify or similar
• History of achieving sales and profit targets
• Experience as a professional sales person, to the end of guiding our existing sales people
• Having owned and used an electric bicycle in everyday life

Remuneration:

Remuneration ranges from $60k to $90k per annum, plus superannuation, depending on experience and performance. Equity (part ownership) options can be discussed for the right candidate. There will be a review period at the end of the year. This is an ongoing role. However, excellent candidates who are available immediately and looking for a short term project (min 3 months) are highly encouraged to apply.

A full Position Description is attached below.