RESPONSIBILITES

The Retails Officer reports to the Membership Services Manager and is:

• an integral member of the support team of GGV
• is able to work flexibly with a variety of people in a dynamic environment
• Works to deliver excellent service to all face to face and online visitors to our Guide Shop

Customer and Retail Management

• Manage all aspects of the Retail Shop for Girl Guides Victoria.
• Ensure that the Retail Shop is presentable at all times.
• Update the online shop with new products and price changes
• Reconcile transactions at the end of each working day.
• Manage the Mobile Shop activities which could involve out of normal business hours working.

• Meet or exceed the targets that are set for sales and purchases.
• Report to the Membership Services Manager on the performance of the Retail Shop on a monthly basis

• Prepare mail, email and web orders and send these out to customers.
• Provide assistance and advice to customers in person, via telephone and email.
• Establish and maintain systems that ensure customers receive excellent service.

Merchandise

• Develop new stock lines for the Shop that will benefit all members.
• Develop relationships with suppliers.
• Establish an annual calendar for ordering stock.
• Arrange quotes for merchandise.
• Raise purchase orders for merchandise.
• Check and receive in merchandise.
• Manage stock levels of all items.
• Create appropriate displays in the Retails Shop and ensure that all stock is displayed well at all times.
• Manage the annual stock take.
• Perform quarterly stock takes on all uniform items

JOB INFORMATION

• Opportunity to work in a purpose driven organisation and support our girl and volunteer membership
• Equal opportunity employer
• Flexible working arrangements so that you can meet both work and personal commitments

Girl Guides Victoria is part of the world Association of Girl Guides and Girl Scouts, a movement of over 10 million members and operating in 150 countries. At Girl Guides Victoria (GGV), we are building a better future by empowering girls and young women to discover their potential as leaders of their world.

This is an exciting time to join GGV, as it embarks on a process of significant change and transformation under a new CEO and leadership team.

About you:

You are the ideal candidate if you have:

Qualifications

• Qualifications and/or extensive previous experience in a related field

Skills

• Exceptional communication skills including written, verbal and non-verbal.
• Skilled in using Office and comfortable using database/CRM tools.
• Develop a good understanding of the Shop Retail System, Shopify, Vend, and iMis and keep up-to-date on all software applications used in the Retail Shop.
• Adaptable, flexible and diplomatic with a degree of comfort to change in projects and priorities.
• Excellent time management skills, can work independently, managing multiple projects.
• Commitment and an understanding of how Guiding contributes to the development of girls and women.
• High level communication and interpersonal skills including the ability to successfully liaise and negotiate at all levels with a diverse range of internal and external stakeholders.

Prior experience in the for purpose or youth sector is desirable, but not essential

GGV believes that by valuing differences in backgrounds, cultures, abilities and experiences, that our work environment will be free from bias and prejudice. We are committed to making reasonable adjustments for those with disability to provide a positive barrier-free recruitment process and supportive workplace.

An offer of employment is conditional on the employee:

• Agreeing to abide by the Girl Guides Australia Code of Conduct
• Having the right to work in Australia
• Completing a National Police Check to GGV standard’s
• Holding a valid Working with Children Check

Girl Guides Victoria has zero tolerance approach to the abuse or neglect of children. GGV is a Child Safe organisation and all employees must adhere to the GGA Child Safe Child Friendly Framework, National Child safe Principles and the Victorian Child Safe Standards.

As part of re-opening Victoria, Public Health Orders require occupants of our premises to be double vaccinated. Exemptions will be considered in line with relevant legislation.

We thank all candidates for their interest in Girl Guides Victoria and we look forward to meeting you.