We are seeking a Client Service Administrator within our Safer Placer and Recovery team! The salary for this role is a SHADS Level 3 (between $71,128.72 to $76,272.04 + super + $15,990 salary packaging) pro rata.

We are seeking a Client Service Administrator to join our Safer Places and Recovery team on a fixed term full-time basis. This position is responsible for providing daily administrative support to the Integrated Family Violence programs at GenWest as well as reception service to staff, visitors, clients, and community members, including women experiencing a family violence crisis. This role undertakes a range of administrative and receptionist tasks which directly supports the Integrated Family Violence Services across GenWest.

Reporting to the Manager – System Enablers, the responsibilities of this role include:

• Providing timely and quality administrative support to the teams within the Integrated Family Violence Services, and the broader GenWest team as required.
• Acting as the first point of contact for current and potential clients and assessing and directing requests to appropriate services.
• General reception duties including greeting staff/clients/visitors, responding to email enquiries, mailing, data entry, coordinating deliveries, and coordinating the visitor management system.
• Preparing and maintaining appropriate, accurate, and confidential client records on the SHIP database, assisting teams with client referrals, motel bookings, following up documents to complete housing applications, flexible support packages other paperwork as required.
• Management of Material aid, placing orders and collecting items from certain services ie: St. Kilda's mum,WERN etc.
• Undertaking data entry and overall administration duties when requested by management and Team Leaders.
• Maintaining a clean and tidy Reception area and ordering office supplies.

The ideal candidate will possess:

• A minimum Certificate IV in Community Services or working towards tertiary qualification in a related discipline (i.e. social work, or psychology)
• Basic understanding of family violence and related areas (for example, child protection, AOD, mental health, and homelessness)
• High proficiency with Microsoft Office suite
• Excellent organisational, administration and time-management skills

For more information about the responsibilities of this role, please see the Position Description found at https://genwest.org.au/about-us/work-with-us/

Please click 'Apply Now’ to submit your application.