Good Shepherd

Our three-year strategy outlines the world we want to see and our role advancing in it. It also speaks to the positive impact we will deliver to support women, girls and families to be safe, secure, strong and connected. We are committed to tackling the issues of our time which adversely affect them. We work to advance equity and social justice and support our communities to thrive.

We seek to increase economic participation and wellbeing, to build resilience, improve safety and bring about system change. We offer microfinance programs and products, financial counselling and coaching, family violence support, parenting programs and playgroups, education programs and community houses. These services are complemented by research and advocacy to address the underlying structural causes of injustice, exclusion, and inequality.

About the role:

• Good Money provides no interest loans as a safe alternative to pay day lenders, to people on low incomes
• Join a reputable not-for-profit organisation making a real difference in the community
• $79,182 per annum + Super + Salary packaging and other great benefits
• Full-time to 30 June 2023
• Based in one of our Good Money Hubs (Collingwood, Dandenong, Geelong or Morwell)

Good Money

Good Money is a joint initiative of Good Shepherd, NAB, and the Victorian Government providing safe and affordable no interest loans to customers on low incomes. We are the good guys and a safer alternative to pay day lenders.

Your responsibilities:

Working with a small, close-knit team, you will:

• Provide friendly and professional customer service to people enquiring about microfinance loans
• Support clients with their loan application, including supporting clients to prepare a budget (training is provided)
• Contacting clients with outcomes of their loan application
• Support the Victorian team by picking up overflow from increased demand for microfinance loans
• Provide administration and project support to the Victorian manager
• Support community engagement, partnership development and marketing activities to increase the number of clients who access Good Money services

About you:

• Our ideal candidate will have experience in the community sector. Anyone with experience with microfinance or loans will be highly regarded.
• We require someone with experience working with people with complex needs and people from diverse backgrounds.
• Excellent customer service skills and respect and empathy for people is a must.
• The role will be working from one of our four locations in Victoria - Collingwood, Dandenong, Geelong or Morwell. Anyone who is able to work from multiple sites will be highly regarded.

Why Good Shepherd?

At Good Shepherd, each member of our team is valued, we strive to support people to grow both personally and professionally. We offer generous conditions and flexible working hours to support employees to balance their personal and work life.

Benefits include:

• Salary packaging (which can add up to $15,900 in tax-free pay per year)
• Paid study leave
• Paid parental leave
• Gifted leave at Christmas and Easter
• Additional purchased annual leave
• Flexible work hours/working from home where possible
• Long service leave due after 10 years, with access after seven
• Employee Assistance Program, a free and confidential counselling service

To find out more about the role please explore our website: www.goodshep.org.au

A position description is attached.