• JOB-076091

Fighting Chance designs, builds and scales social enterprises which move the dial for Australians with disability and their family. Plus is a new enterprise under Fighting Chance, specifically built to be an inclusive space where people with high behaviour support needs are valued for who they are as individuals. In this centre-based and community access program, participants are supported by specialist staff to develop key skills, reach their goals, socialise and have fun with their peers. Plus staff are expertly trained in positive behaviour approaches and supported by a wraparound team of behaviour support practitioners and allied health professionals.

WHY YOU’LL LIKE US

We think we have an unbeatable workforce, and in return, we want to recognise and support our staff. A role with Plus means you’ll have:

• Purpose centred work in a brand new "purpose built" hub
• Coaching and mentoring from behaviour support practitioners and other sector leaders, and ongoing professional development opportunities
• A strong training and learning culture
• Salary packaging which means up to $15,900 per annum in your pocket by paying less tax!
• Wellness days - 4 extra days off a year to relax, recharge and refresh
• Employee referral bonuses
• An opportunity to be part of a dynamic, friendly and values-aligned team. You’re stepping into a fantastic workplace culture!

THE ROLE

Reporting directly to the Strategic Development Manager, the Plus Manager is responsible for managing and overseeing every aspect of the Plus day program. The Manager must apply high-level operational, people management and leadership skills to drive a committed workforce to deliver best practice supports for people with disability (specifically those with challenging behaviours) and their families.

KEY RESPONSIBILITIES

• The successful operation of Plus day program whereby participants are engaging in meaningful activities that progress them toward their NDIS goals.
• Overseeing the participant intake and onboarding process, ensuring a bespoke and tailored approach to individual needs.
• Financial management of the hub P&L.
• Empathic and proactive management of staff, leading ‘from the front’ with integrity and positivity to maintain a high level of employee engagement.
• Staff recruitment, onboarding and ongoing development.
• Developing and maintaining excellent participant and family/support network relationships as well as with other key stakeholders
• Role Model to a high standard the policies and procedures, values and leadership standards of Fighting Chance - build a ‘yes’-based culture.
• Maintenance of participant database/CRM to ensure relevant and reliable data for billing and business intelligence reporting.

KEY QUALITIES

• Innate drive to deepen and broaden our impact for people with disabilities.
• Excellent customer service skills.
• Strong verbal and written communications.
• A high level of empathy and interpersonal skills.
• Demonstrated experience in developing and maintaining relationships.
• Keenness to be the face of Plus externally and to drive participants to our services.
• Strong organisational skills, ability to prioritise workload and great attention to detail.
• Proficiency with office administrative tasks.
• Experience with the NDIS and working with people with disabilities is highly desired.
• A relevant tertiary qualification (social/community services/allied health) or recent experience in a customer-centric position.

REQUIREMENTS

• Possess the right to work in Australia
• Possess or willing to obtain the new NDIS worker screening check and Working with Children Check
• Possess or willing to obtain Provide First Aid & CPR
• Possess a current unrestricted NSW driver's licence