• Be a part of a social reform that's the first of its kind in Australia
• Join an award-winning not-for-profit organisation
• Work with an energetic and innovative team

Are you looking for a meaningful career where you can bring about real change to people with disability in your local community? Do you believe in an inclusive society with equal right to meaningful participation? Can you cheer on from the sidelines and empower participants to exercise choice and control?

If this is you, we want to hear from you!

Feros Care is proud to working in partnership with the National Disability Insurance Agency to deliver Local Coordination services in Mackay. At Feros Care, we are always on the lookout for superstars who align with our mission to support people with disability and their families to live their best lives and navigate the NDIS. Our approach to our mission is simple: empowering participants of the scheme to set their own goals and outcomes, confidence to exercise choice and control, and opportunity for meaningful community and socioeconomic participation.

How will you make a difference?

Feros Care Local Area Coordinators play a central role in supporting people with disability to live fulfilling lives by assisting in the access and connection to reasonable and necessary supports required to live an ordinary life, as well as building relationships and connections within the broader community.

Your primary responsibilities will include:

• Assist participants to develop a goal-based, individualised Plan
• Guide and assist participants to develop explore options and build capacity to undertake self-management
• Provide information, linkages and supports to utilise mainstream supports and connect with their community
• Work in collaboration with a mobile workforce to advocate wellbeing and empowerment for people with disability
• Build and maintain strong relationships and positive partnerships with external stakeholders in the wider community to facilitate effective access and appropriate referral to a diverse range of service providers

A little about you:

As a Local Area Coordinator at Feros Care, you will be the heartbeat of the scheme in your local community. Your natural ability to manage multifaceted time demands and be a self-starter will serve you well in this role as you navigate between planning meetings and drafting participant plans for approval. Having a solid understanding of Windows applications, using mobile technology to optimise your day and ability to problem solve on the run are crucial as you will be working across several platforms, including regular remote working in the community. Most importantly, a genuine passion to empower Australians with disability and an unwavering commitment to upholding both Feros Care values and the core pillars of the Scheme are non-negotiable and paramount to delivering world-class service in a person-centred way, the Feros Care way!

• A relevant qualification in disability, community services, child services, or lived experience of disability is highly regarded
• Demonstrated experience and commitment to delivering high quality service that is person-centred and strengths-based, ideally to people with disability, their families, carers or vulnerable groups within local communities
• Proven ability to work collaboratively with a wide range of stakeholders within the local community, whilst actively seeking to establish and strengthen new relationships with peak bodies in the local area to promote inclusive community practices and outcomes for participants
• Excellent written and verbal communication skills with the ability to accurately capture and interpret complex information into a live CRM system
• Well-developed time management skills and self-accountability in a fast-paced, maturing environment with a focus on transparent key-deliverables and KPIs
• A well-rounded approach to confidentiality, sensitivity, and professional integrity; a keen sense of self awareness is crucial in this role
• As this role has a heavy emphasis on community participation, an unrestricted driver’s license is required
• The ability to attend initial training and orientation in our head office at Coolangatta, QLD or travel to another location for up to 4 weeks. Associated costs for travel and accommodation covered by Feros Care.

Work Perks (the goodies!):

• Be part of an organisation who’s shaking up the aged care industry
• Smash your fitness goals with discounted access to applicable gyms
• Keeping health and wellbeing at the top of mind, take advantage of our Employee Assistance Program
• Salary packaging
• Technology kits including a laptop and smart phone
• You’ll be backed by a training and development team committed to your continuous face to face and online learning
• Truly fun, flexible, and supportive work environment – we walk the talk
• A chance to be recognised and rewarded
• Plus, meaningful experiences where you know you are making a positive impact in the local community every day

About us

We want our team to be made up of people from all walks of life. Feros Care would not be where we are today without the unique make up of Game Changers, Dream Makers and Vibrant Creators that help us to thrive every day. We actively seek to include, welcome and value the unique contributions of all people. We harness a culture that embraces individual differences in all its glory and values cultural intelligence.

Feros Care is committed to achieving a diverse workforce and encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds and people with disability. If you would like to discuss accessibility requirements and/or adjustments, please contact [email protected] using the subject line: Local Area Coordinator - Mackay enquiry via EthicalJobs.

Feros Care acknowledges and pays respect to the Traditional Custodians of this land on which we work.

What should I do to apply?

Click the apply now button, complete the application questionnaire, and upload an up-to-date resume along with a cover letter.

*We strongly advise you to draft a cover letter explaining a bit about you, why you are applying and your understanding of the NDIS and our organisation.

When will I be contacted?

If you are deemed suitable one of our Recruitment Advisors will be in touch to discuss your application further.

To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please call 07 5669 0559 (please choose option 3 to get through to recruitment), quoting Ref No. 937927.