At AFCA, we help people find fair outcomes to problems with their bank, insurer, super fund or other financial firm. 

As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with consumers and their financial firms to find solutions to complaints which have gone unheard or unresolved. That’s what AFCA does.

About the opportunity 

AFCA is an organisation of passionate, intelligent people who are committed to fairness and driving positive change in the financial sector. We have an opportunity for a Media Advisor or Senior Media Advisor who is looking for a flexible, part-time role.

This role will focus on developing and implementing engaging and focused strategies to engage with AFCA’s external media stakeholders. 

Working collaboratively with the Communications, Engagement and Brand Team, they will report to the Media Manager and support the success of AFCA’s media relations activities.  This will include implementing proactive media campaigns, providing strategic advice to internal stakeholders on media-related issues, and handling incoming media enquiries.

Typically, in this role you will:

• Collaborate closely with senior management and other internal stakeholders.
• Engage with media outlets to ensure effective media coverage and positive public perception of AFCA.
• Engage in a range of activities such as writing and pitching media releases, preparing briefings and talking points, and managing interviews.
• Work with the COEBRA team to manage issues as they arise.
• Work across multiple issues, projects and initiatives, seeking input from subject matter experts and stakeholders to ensure successful delivery.  
• Support the Media Manager to ensure all media messages and activities are consistent with overarching AFCA strategic communications aims and key messages, as well as AFCA brand and values. 
• Manage tracking of media activity outcomes and effectiveness, including preparing regular reports on outcomes and issues and making recommendations for improvement and enhancement to future activities. 

About you

To be successful in this role, you will need:

• Relevant tertiary qualifications or experience in communication, media liaison, public relations or a related field.
• Good working knowledge and understanding of modern media strategy, best practice and channels.
• Excellent communication skills, including the ability to write, edit and produce highly professional communications across a range of modern media and channels.
• Strong interpersonal skills and the ability to build relationships and productively engage with stakeholders at all levels.
• Emotional intelligence and sound judgment, as a team player able to collaborate and cooperate on decisions and initiatives.
• Understanding of the financial services industry and financial services consumers is desirable, and you may have experience of member-based or consumer-focused organisations.
• Demonstrated ability to tell a story using data would also be desirable.

What’s on offer

• BOSS Best Places to Work 2023 – placing at number five in the Banking, Superannuation and Financial Services Category and credited for its culture, engagement and flexible working arrangements.
• Accredited as a Family Friendly Workplace
• 12-month, part-time role in a for-purpose organisation committed to helping the community.
• Work-life balance and flexibility, so you can work in a way that best suits you and your family.
• Hybrid working from home and our conveniently located CBD offices, with state-of-the-art technology and facilities designed for flexibility, collaboration, and wellbeing.
• Progressive, flexible and inclusive leave entitlements, including 16 weeks paid parental leave, paid gender affirmation leave, extra personal leave and paid time off over Christmas. Plus, study leave to support your professional development.
• Competitive remuneration in addition to salary packaging and novated leasing options.
• Free wellness initiatives to support you to be your best. From yoga and mindfulness classes to annual skin checks and flu vaccinations, we always strive to support our people to be happy and healthy. 
• Free Employee Assistance Program for you and your immediate family members. Our external partner is a leading provider of wellbeing and mental health support services.  We offer unlimited access to professional support including confidential counselling, wellbeing coaching, financial coaching, dietary and nutrition consultations and introductory legal advice.
• Professional development is supported and encouraged, so your career continues to grow as you enhance your technical and leadership skills and capabilities.

Life at AFCA

Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!

To apply

If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don’t meet every single criterion.

We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible. If you have any specific accessibility requirements, please email us at [email protected] using the subject line: Media Advisor - Melbourne / Sydney enquiry via EthicalJobs.

We work flexibly at AFCA and encourage you to talk to us about how this role can be flexible for you.

AFCA is a 2023 Circle Back Initiative Employer - we are committed to responding to every applicant.