• Permanent role
• Mix of remote/onsite hybrid workplace
• Free onsite parking in Surrey Hills, Vic
• Salary packaging
• Professional development opportunities 

Who we are

The Epilepsy Foundation is dedicated to reducing the impact of epilepsy on people’s lives. Our Vision is to ensure that people with epilepsy have equitable access to education and employment, feel safe and connected in their community and no longer die from their epilepsy.

About you

You have the confidence to deal with a diverse and changing work agenda with enthusiasm and flexibility. Your personal characteristics include:

• Strong interpersonal communication and influencing skills with the ability to develop and maintain constructive relationships across diverse group of stakeholders
• Ability to work independently, remotely and/or in a team environment
• Critical thinking ability
• Strong problem-solving capacity
• High-level written and verbal communication skills 

Some of your responsibilities include:

Refer to the Position Description for the full list of Key Responsibilities.

• Serving as the first point of contact for customers seeking assistance over the phone or email for all ICT related queries
• Structuring and prioritising business requirements and communicating plans with stakeholders for review
• Engaging with users directly to understand their issues, troubleshoot, and find ways to improve their experience and performance within the system
• Working hand in hand with the business to understand use cases, define needs and success criteria, and aid in user adoption, employee experience, and ultimately the customer experience.
• Running training sessions and workshops on system and processes
• Assisting with obtaining reportable data through power BI and other project related work 

Even if you don’t think you meet all our criteria, you might just possess the cultural-adding qualities for the Epilepsy Foundation so please feel free to submit an application - we’d love to hear from you.

For more information, contact Sharmila Lakshmanan: [email protected] using the subject line: Application Support Analyst enquiry via EthicalJobs.

How to apply:

• View the position description attached.
• Send your application, addressing the Position Competencies/Selection Criteria together with a covering letter via the “Apply Now” button within this jobs portal. 

Shortlisting occurs as applications arrive and only shortlisted applicants will be contacted. The Epilepsy Foundation reserves the right to close this role to new applications prior to the closing date The Epilepsy Foundation is an Equal Opportunity employer and a child safe organisation.

The Epilepsy Foundation is a culturally safe environment. Aboriginal and Torres Strait Islander peoples are encouraged to apply. Obtaining satisfactory safety checks before commencing employment is mandatory for working at the Epilepsy Foundation.