• Full Time ongoing position
• Onsite Richmond, Victoria with flexible working arrangements
• Up to $130K per year plus Salary Packaging 

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services, including maternity, palliative care, mental health, drug and alcohol, residential care, community health and state-wide specialist services to people and communities that are diverse in culture, age, socio-economic status, population and healthcare needs.

Turning Point was established in 1994 to provide leadership to the alcohol and drug field in Victoria. Turning Point is now a national treatment, research and education centre that provides leadership in the alcohol and drug, gambling and mental health sectors. Combining research with service innovation, surveillance, system enhancements, education, capacity building and specialist support, Turning Point is a recognised centre of excellence that assists services, communities and governments to respond to current and emerging issues.

About the role

The Manager, Telephone and Online Services (TOLS) Turning Point is responsible for the leadership, management and development of programs that deliver telephone and online treatment interventions for a range of local, statewide and national services for people experiencing harm from alcohol, other drugs and gambling.

Turning Point provides high quality telephone and online services, 24 hours a day, 7 days a week and responds to around 120,000 contacts per year. The service operates over 20 helpline services covering five state jurisdictions and three national online services.

The staffing complement is made up of 35 counselling EFT covering 155 shifts per week across the 24/7 roster, and 10 EFT of service coordination and administrative staff.

About you

To be successful in this role you will possess:

• Relevant tertiary qualifications in counselling, social work and health relate fields
• Experience in a senior management role
• Experience in the management of telephone and online service delivery is highly desirable
• Demonstrated experience in stakeholder management and negotiation
• Demonstrated capacity to write grants for project and program funding
• Demonstrated ability in service development and planning
• Financial management experience and demonstrated ability to develop plan and monitor budgets and report to governance committees and organisational executives
• Demonstrated experience in the recruitment, management, professional development of staff and working to enhance retention strategies in the unique sector of telephone and online service delivery
• Excellent communication and interpersonal skills
• Demonstrated experience in project management

Please refer to the attached position description for further details of the role.

Vaccination against infectious disease is a mandatory requirement of this role. An offer of employment is conditional on you providing evidence that you are currently vaccinated against COVID-19 with booster & Influenza, prior to commencing employment.

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Diverse and engaging career opportunities
• Friendly & supportive team
• Flexible working hours
• Salary packaging options
• Career progression in our teaching hospitals

Next Steps

If you believe you have the ability to make a difference in this rewarding industry, click 'Apply Now' today!

Please note:

• All applications must be submitted online via E-Mercury
• All appointments are made subject to a satisfactory Fit2Work Check, where preferred candidates will be required to complete a Criminal History Check at the expense of Eastern Health.
• You must have Australian work rights to apply for this position.
• Recruitment agency applications will not be accepted.

Eastern Health is a child safe organisation, committed to promoting the wellbeing and cultural safety of Aboriginal children, children with disabilities and all children in their diversity.

Eastern Health is committed to creating a diverse and inclusive environment that welcomes and values all people. We recognise that diversity is essential in ensuring Eastern Health provides the best service to its consumers.

Aboriginal and Torres Strait Islander peoples, women, those from the LGBTIQ+ community, people living with disability and those from a culturally and linguistically diverse background, are strongly encouraged to apply. Those seeking support in submitting an application are welcome to contact the hiring manager listed or feel free to contact the Talent Acquisition team, using the subject line: Manager - Telephone & Online Services enquiry via EthicalJobs.

Values in Action: Respect for all  Safe always | Partnering in care | Learning and improving every day

Please note applications will be screened upon receipt and advertising may close prior to the closing date.