• Annual Salary: $60,000 - $68,000
• Superannuation: 11%
• Hours: 35 hrs
• Leave: 5 weeks annual leave, 10 days Personal leave
• Location: Sydney, Pitt St office.
• Reports to: Operations Officer under delegation from the Secretary
• Employment status: Administrative and covered by the ETU EBA.

The role of administration and membership services office is an important role within the Electrical Trades Union with high levels of member interaction. This role is important in the day to day operation of the union and has regular contact with other employees and officers across the whole union including the Secretary and Assistant Secretary, Operations Officer, Accounts/Finance, Organisers, Legal/Industrial, IT, Media & Communications and the Campaign ETU team.

Location and Reporting Structure:

• Administration/Membership Services Officers (AMSO’s) are employed by the Electrical Trades Union and may be located in ETU/CEPU office locations in NSW and the ACT.
• AMSO’s report to the Operations Officer.

Position Description

AMSO’s are responsible for serving members of the ETU and CEPU by responding to requests from members and officers of the union. AMSO’s are responsible for the management of individual member information stored in the union’s membership management system and communicating with members both individually and in groups. 

The ETU and CEPU are governed by association rules which impact on the administration of members and the union more broadly, it is important that AMSO’s are familiar with these rules in relation to their role.

AMSO’s are expected to work as part of a team by assisting each other in serving members and meeting the operational needs of the union and by assisting other employees and officers of the union when requested. 

The Accounts/Finance role works in close association with AMSO’s due to the nature of work and it is expected that AMSO’s and the financial controller will work in a cooperative, collaborative and constructive manner in order to meet the operational needs of the union.

Role Responsibilities

The role of Administration/Membership Services Officer include, but is not limited to the following role responsibilities:

• Management and updating of membership information to ensure all records and membership information is current and up to date.
• Processing of payments and member account reconciliation.
• Processing of Direct Debit schemes.
• Tasks associated with the unions finances and accounts as requested from time to time.
• Communication with members relating to membership and other union matters.
• Administration support to meet the operational needs of the union.
• Executive Assistant functions to support the Secretary, Executive and State Council.
• Responding to member enquiries received by email, over the phone and in person at ETU office locations.
• Operation of the unions switchboard, telephone and computer systems.
• Possess an excellent understanding of the unions services in order to respond to membership enquiries including legal/industrial services, holiday cabins, member protection including journey cover, education scholarships, NEWLaw, LiveWire, Funeral Benefits and any other service that the union may offer from time to time.
• Ability to convert membership enquiries into new members by joining new prospects up online or by providing the necessary information to grow union membership.
• Comply with the unions policy and procedures as set out in the Policy and Procedures Manual or other internal operational documents that may be developed from time to time.
• Any other task as directed by the Secretary, Assistant Secretary or Operations Officer from time to time.

Multi-Skilling

The ETU supports an environment supporting multi-skilling. Employees are required to be trained in all areas of operation relating to membership services, administration and some financial systems. Employee’s may be directed to undertake work relating to the servicing of members and administration of the ETU.