• EMPLOYMENT STATUS: Fixed Term (December 30, 2022) 0.8 EFT
• AWARD DETAILS: Social, Community, Home Care and Disability Services Industry Award 2010 (SCHADS): Level 6.1. Salary Sacrifice arrangements apply.
• REPORTS TO: Director, Clinical and Telehealth Programs
• DIRECT REPORTS: Wellbeing Program; Carer Program; Telehealth Nurse Program
• LIAISES WITH: EDV volunteers and staff, consumers and carers, organisational networks, private and public eating disorder services. 

ABOUT EDV

Our Mission

To assist all Victorians impacted by eating disorders to access the information, support and services they need throughout their journey, from discovery to recovery.

Our vision

Victorians affected by an eating disorder have timely access to the information, support and services that they need to inspire hope and ensure the earliest possible recovery.

Our Values

We embrace the following values to underpin our mission:

Connection Courage Optimism Perseverance

Eating Disorders Victoria (EDV) is the leading community organisation helping Victorians understand and recover from eating disorders. A trusted source of support since 1983, EDV delivers a broad range of free and low-cost community services that respond across the breadth of the eating disorder experience – from discovery to recovery.

Our services exist to:

• Guide Victorians to the services needed for timely, evidence-based care.
• Share with Victorians the skills developed by those who have experienced and recovered from eating disorders.
• Provide Victorians with innovative community programs that aren’t available elsewhere.
• Be a voice that guides Victorian stakeholders (health professionals, community leaders, decision makers) to the knowledge required to strengthen the broader system of care.

Our services are for individuals affected by eating disorders, as well as the families, communities and professionals that support them.

EDV’s work is proudly informed by lived-experience, as well as the expertise of health professionals and evidence-based approaches. We are a strong voice for lived experience and actively advocate for our community at local and national level.

ROLE STATEMENT 

The Manager Telehealth Support Programs is tasked with managing three pivotal programs at Eating Disorders Victoria:

The Wellbeing Program which comprises of:

• Telehealth Counselling

• Wellbeing Online Support Groups

The Telehealth Nurse Program which comprises of:

• Telehealth patient pathways

The Carer Program which comprises of:

• Online Carer Coaching Program
• Online Carer Coaching Check-in group
• Online Renew Support Group (for cares of people with long term eating disorders)

The position sits within the EDV Clinical and Telehealth Services program, which provides information, clinical support and guidance to Victorians with eating disorders and their families, cares and supports.

Alongside other staff, our aim is help all Victorians with an eating disorder to access the guidance and support they need, with an emphasis on connections between peers.  

There is a key focus on early intervention, support and referral to appropriate services across Victoria.

KEY ACCOUNTABILITIES

• Ensure the smooth management, delivery, promotion and quality improvement of EDV’s Telehealth Support Programs.
• Ensure the programs provide safe, accessible, free, multi-disciplinary and evidence-based service to persons with eating disorders and their families across Victoria.  
• Provide program advice and explore any initiatives which offer greater support and navigation for those with an eating disorder and/or their families. 
• Ensure staff on the team receive regular professional supervision and are appropriately supported and managed to deliver on their responsibilities.
• Ensure that all elements of the Telehealth Support Programs are evaluated and documented to ensure continuous quality improvement and service delivery.
• Remain up to date with current research and evidence based practice and disseminate this information to the team and more broadly within EDV.
• Build and maintain relationships with external service providers, mental health networks and community.
• Encourage promotion and awareness of eating disorders and EDV’s Telehealth Support Program.
• See opportunities for volunteers/student placements within team and manage allocation, onboarding and support alongside the rest of the team. 
• Attend external network meetings; participate in collaborative structures and activities with other service providers within the broader mental health and eating disorder service system where relevant to the Telehealth Support Programs.
• Provide reports to Director Clinical and Telehealth Services, and other as required.  
• Attend staff meetings, and other internal meetings; keep up to date with EDV news and sector developments. 

Other duties consistent with position as directed by the Director Clinical and Telehealth Services

KEY SELECTION CRITERIA

Essential:

• Relevant qualifications in Social Work, Psychology, Occupational Therapy or counselling with competent understanding of the nature and purpose of eating disorders counselling and support services. 
• A minimum of five (5) years’ work experience, including: 
  • Relevant experience in an eating disorders or mental health setting;
  • An excellent understanding of eating disorders and disordered eating, body image and related issues and an understanding of their impact on families, partners and carers; 
  • Management and supervision of a team; 
  • A strong understanding of professional confidentiality and privacy practices;
• Telehealth experience.
• The ability to manage multiple projects simultaneously, to work both autonomously and collaboratively. 
• Strong understanding of program design, management and evaluation.
• Experience of working collaboratively with external organisations and networks including establishing links and promoting services. 
• Excellent communication and interpersonal skills, both oral and written. 
• The desire and ability to take responsibility for own learning and development. 
• Current drivers licence and Working with Children Check. 

Desirable:

• Current registration with AHPRA, PACFA, AASW or other relevant peak body 

CONDITIONS OF CONTRACT

Location: The position will be based at the EDV office on Level 2 of the Magpies Community Centre (corner Lulie and Abbot Streets, Abbotsford). Please note due to COVID-19, there are restrictions to onsite working and capacity for working from home arrangements. If working from home, you will need access to a stable internet connection.

Employment conditions:

• Normal working hours will be during Monday to Friday, 9am to 5pm.
• Other conditions as mandated by the Fair Work Act.
• Subject to satisfactory Working with Children Check, National Police Check and completion of Conflict of Interest Declaration.
• Probationary period will apply (3-months).
• Please note that the Victorian Government has mandated vaccination for all healthcare workers and people who work within healthcare settings. This means that anyone who works for EDV outside of their ordinary place of residence must provide proof of COVID-19 vaccination before their start date.

Ethical requirements:

All EDV staff are required to adhere to the EDV Code of Ethics, Code of Conduct, Core Values and guiding principles and relevant organisational policies, practices and guidelines.

Wellness criteria:

EDV values the lived experience of volunteers, staff and board members in the organisation. For anyone who discloses a history of a mental illness, including eating disorders, we recommend a two-year recovery period and a ‘Declaration of Wellness’ so that all connected with EDV are able to look after themselves and be supported.

HOW TO APPLY:

We encourage applications from all backgrounds and communities, and are committed to having a team that is made up of diverse skills, experiences and abilities. Lived experience of an eating disorder or any mental health issue is also welcomed.

To apply, please navigate to the 'Apply now' section of the website and include a resume, cover letter and response to the Key Selection Criteria. Please combine these as a single document. Direct applications to EDV via email will not be monitored.

For more information about the role and working at EDV contact Susie Hansen, Director of Clinical and Telehealth Services on [email protected] using the subject line: Manager - Telehealth Support Programs enquiry via EthicalJobs.