Who we are

At EACH, our vision is for a healthy and inclusive community. Our services include Community Health, Mental Health, NDIS, Counselling, Support for Older Australians and Family Services. We care about our community and so do our staff.

The SURe (Substance Use Recovery) program is to reduce Alcohol and Other Drug related harm and promote recovery to individuals and their families by providing a welcoming, hopeful, empathic, strengths based, family inclusive, trauma informed, recovery oriented and culturally appropriate service!

About the role

We are looking for an empathetic, professional, and reliable full-time ongoing Receptionist/Administration Officer to join our SURe AOD Team! This important role provides support to our clients, multidisciplinary team and program staff. Primarily based from the Cranbourne Office, but you may be asked to work from the Narre Warren site if needed.

More than just a skills-based role, we're looking for a person with a positive attitude, who values being part of a team, using their initiative, and contributing to the creation of a customer-centred, professional, and friendly working environment. If you'd like to bring your customer service and strong administrative skills to a role with purpose, you might be exactly the person we are looking for!

What you'll be doing

In this varied role, no two days are ever the same! You will:

• Be the welcoming face of the SURe teams and programs, engaging with EACH clients, staff, and stakeholders, providing professional, friendly, and helpful assistance,
• Provide strong administrative support to the program (e.g. clerical duties, appointment bookings/reminders, processing AOD referrals, database and document management, maintain spreadsheets, minute taking),
• Act as the Site Liasion, building relationships with relevant EACH departments (e.g. Purchasing, Maintenance, and IT) and ensuring our site complies with relevant policies regarding office safety, and
• Implement best administrative practices and ensure all aspects of the office operations run smoothly to optimise the team's and customer's experience.

Who you'll be working with

Reporting to the Manager - Therapeutic Services, you will be working within a well-established team of Counsellors, Outreach Workers, and a Specialist Family Violence Advisor who are based out of Cranbourne and Narre Warren.

About you

To thrive in this role, you will:

• Have a minimum Certificate IV in Business Administration or equivalent, and/or substantial experience working in customer service, health or social and community services,
• Knowledge of office accounting/finance procedures.
• Be a friendly, confident, and outgoing communicator who enjoys caring for people and helping to connect them to the support that they need,
• Share EACH's values and commitment to diversity, equity, and inclusion; modeling inclusive behaviours and creating a culture of belonging,
• Have a desire and ability to work both independently and collaboratively,
• Be proficient in the use of digital technologies, systems, and software, including Microsoft 365.

What we offer

EACH is committed to developing our people and you'll be supported to be your best.

We provide:

• Engaging, inclusive supportive team
• Competitive salary based on qualifications and experience
• Opportunities for internal career progression across QLD, NSW, ACT, and VIC
• Generous Not-for-Profit Salary Packaging of up to $15,900 free income tax per year, to maximise your take home pay
• Up to $2,650 additional tax-free money to spend towards meals entertainment
• Support through a comprehensive Employee Assistance Program for you, and your immediate family members
• Opportunity to purchase additional leave,
• Novated leasing arrangements
• Opportunities to continuously grow and develop.

Next steps

At EACH, we want all of our candidates to feel comfortable bringing their passion and individuality to the process. We value all cultures, backgrounds, and experiences, as we truly believe that diversity drives innovation. Express yourself, apply for the role and help us bring good health quality outcomes to for everyone.

When you hit 'Apply Now' you will be redirected to our Career Centre and Position Description, to help you easily complete your application.