This is an exciting opportunity for a Membership Advisor to join Diversity Council Australia (DCA).

The Role

• Full time role working from DCA office in Melbourne
• Opportunity to work with a leading not for profit member organisation, reporting to the Members & Advisory Director
• The successful candidate must be able to build genuine rapport with DCA members to understand, identify and provide support for DCA’s high volume of members
• Energetic and passionate about building DCA’s membership network, this role has great potential to expand into management.

About Us

DCA is the independent not-for-profit peak body leading diversity and inclusion in the workplace. We provide unique research, inspiring events and programs, curated resources and expert advice across all diversity dimensions to a community of almost 600 member organisations.

Member Services Team

• Building and maintaining relationships with DCA members
• Attending meetings with members to build relationships
• Achieving member relationship targets and KPI’s as set by the Members Director
• Research and develop the local market for new members with the Members Director
• Identify and work with the Members Director to resolving areas of concern for members
• Carrying out member satisfaction surveys and reviews
• Updating the CRM and ensuring the membership team are updated
• Passing leads to the relevant DCA team and Members Director with follow up on progress
• Liaising with internal departments/team members to ensure member/client needs are fulfilled effectively
• Alerting the identifying potential revenue opportunities with members
• Letting members/potential members know about other services DCA offers

Skills & Experiences

• Excellent written and verbal communication skills & attention to detail
• Passionate about Social Justice, diversity & inclusion and DCA values
• Good sales and negotiation skills
• Self-starter with plenty of drive, initiative and motivation
• An honest and trustworthy manner
• Ability to analyse and research information
• Enjoy working in a small team, using established systems and processes
• Ability to identify and implement change for improvement
• Preferably tertiary degree qualified
• Minimum 3 years prior directly relevant administration experience, preferably in the membership and/or not for profit sector

DCA is an inclusive employer. We encourage flexible working and aim to create a work environment where all employees are valued, and can contribute, regardless of gender, age, culture, disability, sexual orientation or gender identity, Indigeneity, family and caring responsibilities or religion.