About Diabetes Australia

Diabetes Australia is the national body for the 1.4 million Australians living with all types of diabetes as well as those at risk. We are committed to reducing the impact of diabetes. Diabetes Australia works in partnership with people with diabetes, health professionals and researchers. Diabetes Australia is a respected and valued source of information, advice and views utilised by government and the community. Our credibility and independence as a national voice allows us to translate knowledge and evidence into advocacy and programs for people living with or at risk of diabetes.

We achieve our mission and values, working in collaboration with member organisations, consumers, health professionals, researchers, and the community.

Our Values

Diabetes Australia recognise that our success is predicated on leadership enabling and optimising our workforce to develop and deliver for people living with and at risk of diabetes. Everything we do is to reduce risk, improve health outcomes and strive to achieve our vision as a collaborative community of professionals.

As an organisation, our values drive how we work. They are our commitment to all those we support and engage with. We value:

• Compassion. We are passionate about, committed to, and respect people across Australia who are living with, or at risk of developing, diabetes. Their lived experience drives us because it is at the heart of everything we do.
• Commitment. We are dedicated to our work, colleagues and the diabetes community.
• Accountability. We have the courage to initiate, perform, reflect, adapt and grow.
• Authenticity. We act with honesty, transparency, and integrity to foster trust and open communication.
• Collaboration. We engage, support, and listen effectively to each other to achieve a collective purpose.

Role Purpose

The NSW Get Healthy Service is a free telephone-based health coaching service for NSW adults aged 16 years and over. The Service helps individuals create and achieve healthy lifestyle goals through the support and guidance of expert health coaches. Diabetes Australia delivers the NSW Get Healthy Service on behalf of the New South Wales government.

The main objective of this role is to offer health coaching and education to enrolled participants, with a specific focus on reducing risk factors, and ultimately improving health outcomes, particularly for the Aboriginal & Torres Strait Islander people. The position also aims to increase engagement within this community.

Report to the Health Coach Team Leader, you will be part of an allied health team responsible for delivering a state-wide telephone based assessment, identification of intervention requirements based on risk factors of chronic diseases and lifestyle modification to promote optimal self-management of health and wellbeing.

Key Responsibilities

• Conduct outbound caching calls to participants enrolled in the Get Healthy Service program, especially for Aboriginal and Torres Strait Islander people.
• Identification of appropriate referrals, responding to referrals in a timely manner and recruiting participants suitable for the Get Healthy Service program.
• Undertake holistic comprehensive assessments in collaboration with the client using motivational interviewing and self-management approaches.
• Deliver coaching sessions to each participant over a certain period contributing to an established completion rate.
• Utilise motivational interviewing techniques to support enrolled participants to identify key behaviour change goals and implement strategies to improve their overall health and wellbeing.
• Facilitation of client generated goals, that are realistic, time limited and based on addressing health and wellbeing needs.
• Program scheduling and delivery to a dedicated client load ensuring the ongoing efficiency of the Health Coaching service.
• Ensure accurate participant and service data collection whilst maintaining the integrity and fidelity of the program within a program database.
• Ensure compliance with relevant legislation and policies and ensure practices are inclusive and free from bias.
• Model the principles and values of Diabetes Australia Group and behave and communicate as a fair and ethical professional.

Required Capabilities

• Aboriginal and Torres Strait Islander identified position in accordance with Equal Opportunity Act (2010). Applicants must demonstrate Aboriginality in addition to addressing the required capabilities.
• Aboriginal Health Coaches and/or Aboriginal Health Workers and Health Practitioners with relevant health qualifications or experience working with relevant clinical areas.
• Certificate III or above in Aboriginal and or Torres Strait Islander Primary Health Care or similar.
• Experience working in relevant clinical areas such as: mental health, diabetes, cancer etc with Aboriginal and Torres Strait Islander population.
• Experience in delivering telephone-based health coaching interventions or similar health programs directed to individual Aboriginal and Torres Strait Islanders/ diverse populations.
• APRHA accredited (where required) health professional: Indigenous health or social work degree, Dietitian, Exercise Physiology, Physiology, Psychology, Nursing, Midwifery Occupational Therapist, Social Worker, Rehabilitation counsellor (desirable 3 years).
• Experience working with clients living with chronic diseases.
• Experience in the assessment and management of risk factors including smoking cessation, diet modification and physical activity.
• Ability to facilitate client centred goals and structure interventions for goal attainment based on a comprehensive assessment and using telephone coaching methods.
• Demonstrated time and work prioritisation skills for the daily management of an allocated client base.
• Experience in performance-based environments delivering programs with established targets.
• Intermediate (or above) skills in utilising computer-based programs or software requiring accurate data collection and data integrity.

Benefits

• Flexible work practices plus extra leave
• Excellent career development opportunities
• Opportunity to increase your take home pay via salary packaging.

Please be advised any offer of employment will be subject to a satisfactory National Police Records Check and Working with Children Check.

Questions or would like to find out more?

Please contact our recruitment partner Joy Owen-Jones at [email protected] using the subject line: Aboriginal & Torres Strait Islander Health Coach enquiry via EthicalJobs.

Thank you - We look forward to receiving your application.