POSITION SUMMARY

Are you:

• Committed to providing high quality service delivery to clients?
• Able to communicate sensitively and effectively in complex and challenging situations?
• A high performing team player with a collaborative approach?

Five exciting opportunities exist for Client Support Officers on an Ongoing basis at The Orange Door.

The Operations Unit establishes, leads and develops the operations of The Orange Door and the Central Information Point, ensuring a focus on client outcomes, local area context, issues and strengths, continuous improvement in service quality and performance, effective resource management and ensuring that the services are delivering on Victoria's reform agenda for family violence and child and family services. The Branch delivers this through partnership with government, sector and agency partners at a statewide and area level.

The Client Support Officer provides a first point of contact for people accessing the services of The Orange Door (Support and Safety Hub).  Operating within the Hub Support Team, the Client Support Officer will respond to face-to-face, electronic and telephone enquiries from members of the public and partner agencies, providing responsive and timely advice and connections to services. The position will work closely with the Hub workforce to address client needs at first contact and provide tailored responses to client enquiries. 

As our ideal candidate, you will be required to demonstrate:

• Customer Service 
• Communication 
• Responsiveness 
• Planning and Organisation 
• Empathy and Reflectiveness

Mandatory qualifications or requirements for this opportunity include:

Demonstrates an understanding of the complex nature of family violence including the gendered nature of family violence, as well as sensitivity to the behavioural outcomes of experiences of violence and trauma. 

Experience working from a child centred approach, and more broadly working with vulnerable people in a service delivery environment

For more information on the accountabilities and key selection criteria, qualifications and/or requirements for the role please refer to the attached Position Description.

MANDATORY VACCINATION POLICY

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19) based on Victorian Chief Health Officer's Directions as issued and updated from time to time. Vaccination requirements may differ from role to role based on their risk category and the duties performed.

The department's policy (attached) outlines the risk categories and requirements for employees working for the department. Where relevant, proof of immunisation status may be required.  For this role, you are required to submit proof of vaccination prior to commencement. Please refer to the attached policy for more information - DFFH COVID-19 Mandatory Vaccination policy.

HOW TO APPLY:

Applicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria. 

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process. 

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)

Follow the link below and click 'Apply Now' to submit your interest in this position.

Contact for further information: Mo Connolly 0407 042 075.

Reference number: DFFH/FSV/615909.

A position description is attached.