Are you:

• A strong and established operational leader, with experience leading service delivery in family violence, child and family service delivery settings?
• Driven by a desire to be part of a ground-breaking reform to create a more integrated, person-centred system?
• An effective communicator with excellent stakeholder engagements skills?

An exciting opportunity exists for a Hub Manager on an Ongoing basis at The Orange Door, Brimbank Melton.

the opportunity

The Operations Unit establishes, leads and develops the operations of The Orange Door and the Central Information Point, ensuring a focus on client outcomes, local area context, issues and strengths, continuous improvement in service quality and performance, effective resource management and ensuring that the services are delivering on Victoria's reform agenda for family violence and child and family services. The Branch delivers this through partnership with government, sector and agency partners at a statewide and area level.

The Orange Door Manager is a strategic and operational leadership position in each Support and Safety Hub.

The Orange Door team will include a combination of staff employed by Family Safety Victoria (FSV), Department of Families, Fairness and Housing (DFFH), Community Service Organisations (CSOs) and Aboriginal Services. Within this context, the Hub Manager will be responsible for managing the FSV staff in The Orange Door, including The Orange Door Support team and the Service System Navigator. The Hub Manager will also provide day-to-day operational leadership and support to The Orange Door Team, including Team Leaders, Practitioners and Practice Leaders, noting they will not have line management responsibility for these workers.

Together with The Orange Door Team Leaders and Practice Leaders, the Hub Manager will play a key role in driving a culture of integrated practice and service delivery. They will be responsible for providing oversight for the integrated The Orange Door network; driving strong and positive partnerships across The Orange Door network and broader system interface; establishing systems and processes that support integrated The Orange Door service delivery and supporting the delivery of high quality, safe and effective service responses to Victorians seeking support and services through The Orange Door.

As our ideal candidate, you will be required to demonstrate:

1. Drives cultural change: has a clear concept of the culture required to achieve integrated practice and service delivery excellence 
2. Expert knowledge and experience working in management roles within a clinical and/or social service context: has experience in developing, managing and motivating high performing teams 
3. Stakeholder partnerships: identifies issues in common for one or more stakeholders and uses these to build mutually beneficial partnerships 
4. Systems thinking: diagnoses trends, obstacles and opportunities in the internal and external environment 
5. Resilience: perseveres to achieve goals, even in the face of obstacles; copes effectively with setbacks and disappointments

Mandatory qualifications or requirements for this opportunity include:

• Demonstrated experience in senior management and leadership in complex service delivery, particularly multi-disciplinary and multi-agency approaches to the provision of services to vulnerable children, families and diverse communities.
• Demonstrated knowledge of how current public sector reform, driven by the recommendations of the Royal Commission into Family Violence and Family Service reform Road Map to Reform: Strong Families, Safe Children, will contribute to the successful implementation of The Orange Door in Victoria.

For more information on the accountabilities and key selection criteria and qualification requirements for the role please refer to the Position Description attached. 

MANDATORY VACCINATION POLICY

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its workers and clients. The department may require its employees to be fully vaccinated against preventable diseases such as the current coronavirus (COVID-19) based on Victorian Chief Health Officer's Directions as issued and updated from time to time. Vaccination requirements may differ from role to role based on their risk category and the duties performed.

The department's policy (attached) outlines the risk categories and requirements for employees working for the department. Where relevant, proof of immunisation status may be required.  For this role, you are required to submit proof of vaccination prior to commencement. Please refer to the attached policy for more information - DFFH COVID-19 Mandatory Vaccination policy.

HOW TO APPLY:

Applicants are encouraged to apply online, submitting a cover letter and a current resume. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Please note, for this position, you are not required to address each of the key selection criteria in a separate written document.

Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.  

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria|Jobs (www.dffh.vic.gov.au/jobs)

Click 'Apply Now' to submit your interest in this position.